The rock ‘n roll entrepreneurial spirit of Dave Grohl

I have a wish-I-did-what-you-do-for-a-living man crush on Dave Grohl, founder and lead singer of the Foo Fighters. I have cycled through many musical heroes, from Ian Curtis, Johnny Rotten, Joe Strummer to Tim Booth. Whenever I hear Grohl perform or talk, I marvel at his intelligence and zest for his craft. Of course, everyone’s on a mission to be themselves at the deepest level, but I sometimes wish my job was doing what this guy does.

Music gives Grohl his spiritual conviction to ferociously animate himself. He founded The Foo Fighters as a one-man project following the dissolution of Nirvana after the suicide of Kurt Cobain. The band took its name from the UFOs and various aerial phenomena reported by aircraft pilots in WWII – which were known as ‘foo fighters’.

I know an embarrassing amount about Grohl. I could talk your ears off. For example, did you know Dave was the fifth drummer in Nirvana? I always think of that when I’m playing air drums in the car to Everlong – I’ll get my breakthrough I tell myself, I can be patient.

Following the release of Foo Fighters’ 1995 debut album, featuring Grohl as the only musician – so he consequently played every instrument – Grohl recruited bassist Nate Mendel and drummer William Goldsmith, as well as Nirvana touring guitarist Pat Smear to complete the line-up.

The band made its live public debut on February 23, 1995, at the Jambalaya Club in Arcata, California. Goldsmith quit during the recording of the group’s second album, The Colour and the Shape (1997), when most of the drum parts were re-recorded by Grohl himself. Smear’s departure followed soon afterward, though he appeared with the band on live shows, and rejoined as a full-time member in 2011.

The Colour and the Shape is an amazing record, including top tunes such as Monkey Wrench, Everlong, My Hero, and Walking After You. Before its release, Taylor Hawkins joined as drummer, followed by Chris Shiflett as lead guitarist. Fast forward to September 2017, and session and touring keyboardist Rami Jaffee joined as a full member, to complete the lineup.

At their loudest and most animated, Foo Fighters are noisemakers and musicians. Their grinding sheds a spark, which leads to an explosion, which leads to a crescendo. Grohl’s music combines the beauty of minimalism, the importance of music that’s stripped down, and a wall of noise. Foo Fighters tunes are marked by the technique of shifting between quiet verses and loud, sing-along choruses, huge guitars, powerful hooks.

They have the lure of punk with the energy and immediacy, the need to thrash stuff around, but at the same time, we’re all suckers for a beautiful melody. Often it’s a punishing industrial noise, a clattering din, but Grohl is an idiosyncratic figure in a world that tends towards the cookie-cutter.

Grohl is a whirling dervish on stage, and they frequently play concerts for over three hours. He’s a story of sheer passion. For example, on June 12, 2015, Grohl fell from the concert stage in Gothenburg, during the second song of the Foo Fighters’ set, and broke his leg. The band played without Grohl while he received medical attention; Grohl then returned to the stage, sitting in a chair to perform the last two hours of the band’s set while a medic tended to his leg.

The band are deep into their musicianship, and at gigs, each member tips their hat to their heroes – from Queen to The Stones to John Lennon – but the best I’ve seen was Pat Smear leading the band into a quick dash through the Ramones’ Blitzkrieg Bop. When they play, it’s blood and guts. I love their dissonance and the chaos.

Startup founders – as any band founders like Grohl – who want to follow any kind of memorable, meaningful path for their venture or for culture writ large, can’t settle for cheap radio-play solutions, or settle for a ‘one-hit wonder’ mentality.

To create real cultural touchstones, we have to understand that there is no such thing as an overnight success. There is no cheat. No corners to cut. No app store elevation to a speedy triumph. Because let’s face it, the majority of chart-toppers fail to occupy a place in the collective memory as we someday record it. However, Nirvana were inducted into the Rock and Roll Hall of Fame, on April 10, 2014, twenty years after the death of Cobain, so Grohl already has a legacy.

In business terms, you don’t need another ‘hit’, you need to define your vision and ‘what does success look like?’ aligned around specific outcomes. To build companies that create real customer loyalty, credibility, or a following like a band – measured either by word of mouth or clear metrics – you have to build experiences.

Not just products. Not pixel-perfect screens, it’s the human experience that matters most. How people think and feel when they use the thing you’ve built, hyper-memorable encounters, real human experience. It’s like those memorable concerts you’ll never forget. It’s only these kinds of experiences that any of us are likely to enjoy with relish or gusto in a year or two to ensure repeat purchases.

At this stage in the feverish, casino-like startup game, it’s a lottery at best. It’s not about memes, it’s about moments. Not ‘friends’, or ‘followers’ or ‘connections’, but faces. Physical, real-world experiences that complement our lives online, extending it emotionally and naturally, in way that we now need and crave more than ever before. Remember, in this rock-star era of startups, the ‘concert’ is monumentally more rewarding than the record. For customers. For audiences. For people.

After the death of Cobain, Grohl did not wallow in grief. He refocused and put himself back into the music. I was supposed to just join another band and be a drummer the rest of my life. I thought that I would rather do what no one expected me to do. I enjoy writing music and I enjoy trying to sing, and there’s nothing anyone can really do to discourage me.

Which means maybe it’s time to find that loud, noisy and energised version of the Dave Grohl in you, in the here and now. And if you can’t, start banging out some version of it in your garage as a start. So, let me count you in to some startup lessons from Dave Grohl. Ready? 1-2-3-4…

Be punk, not perfect Dave started out as the drummer in the punk band Scream. He began drumming on the pillows on his bed as a kid, and then took the rhythm that flowed through him on the road by the time he was seventeen. He never took drum lessons or guitar lessons. Actually he took one drum lesson and the teacher tried to get him to change the way he held the sticks. That was the end of drum lessons.

He’s a self-taught guitarist, too. Grohl recorded the first Foo Fighters album by himself, playing every instrument, in five days. The music he writes and performs is far from perfect, but it’s perfectly him. Passion and emotion are great, ugly, beautiful channels to push your creativity out into the world. No lessons required.

Be a doer Grohl knew what he wanted to do from a young age. However, his family couldn’t afford a drum kit so he would arrange his pillows on his bed and hit them hard enough to make the sounds he wanted. There will always be barriers, but it’s how we overcome them that matter.

Sometimes we feel like going it alone is the hardest thing, but it often results in the most rewarding work. Grohl’s got deep roots in the punk scene, which has a strong tether to the do-it-yourself mentality. Grohl talks about his realisation that he could make it happen with his own hands:

At 13 years old, I realised that I could write my own song, I could record my own record, I could start my own label, I could release my own record, I could book my own shows, I could write and publish my own fanzine, I could silkscreen my own T-shirts. I could do all of this myself. There was no right or wrong, because it was all mine.

Grohl isn’t afraid to roll up his sleeves, show off his feather-tattooed arms, and get to work. So what about you?

Find your passion The idea is just to make music and make good records. There’s not so much career ambition as there is personal ambition… …When you go in to make an album, you want it to be better than the last, you want it to be the best thing you’ve ever done, and you want to stretch yourself musically.

Molly’s Lips was his first Nirvana recording, a session for John Peel’s BBC Radio show. He’d made a start. Grohl is confident in his own shoes. He knows who he is: It’s YOUR voice. Cherish it. Respect it. Nurture it. Challenge it. Stretch it and scream until it’s gone. Because everyone is blessed with at least that, and who knows how long it will last.

Keep your family close To be an effective leader, it can’t be all about the work. A balanced life is a full life, and Grohl obviously enjoys having those closest to him, close to him.

Family commitments are important, keep a balance. It’s often the reason many can’t chase their dreams. Grohl’s a devoted and dedicated father, so he built a studio at home so that he could walk his three daughters to school whilst he wasn’t on tour before getting to work. Now, you often see one of his daughters get up on stage with him at most gigs.

Get stuff done From his early work from Scream, as the drummer for Nirvana and the last twenty-five years as the enigmatic frontman of the Foo Fighters, the output of music and songs that have Grohl’s fingerprints on is stunning.

By his own admission, he can literally not sit still. Whilst band mates enjoy a much needed rest, he often fills that time with side projects and collaborations. Volume can speak volumes, and whilst it’s important to maintain quality, sometimes we need to just get stuff done. So avoid procrastination. Either crack on and finish it, or scrap it and move on.

Care … genuinely In May 2006, Grohl sent a note of support to the two trapped miners in the Beaconsfield mine collapse, in Australia. In the initial days following the collapse one of the men requested an iPod with the Foo Fighters album In Your Honour to be sent down to them through a small hole.

Grohl’s note read, in part, Though I’m halfway around the world right now, my heart is with you both, and I want you to know that when you come home, there’s two tickets to any Foos show, anywhere, and two cold beers waiting for you. Deal?

One of the miners took up his offer, joining Grohl for a drink after a Foo Fighters acoustic concert in Sydney. Grohl wrote a tribute instrumental piece for the next album. The song, Ballad of the Beaconsfield Miners, appears on Foo Fighters’ 2007 release Echoes, Silence, Patience & Grace.

Music is one of the things in our humanity that really matters, and for Dave Grohl, on the final day before all the lights go out for one last time, you can be certain that the cockroaches will be banging out a decent rendition of Everlong.

So you’ve got the itch to do something. Go ahead and make something really special, something amazing, and sing in your own voice like Dave Grohl. That’s what every entrepreneur must do too, use their own creativity to shape their own innovation agenda and make their mark.

Greggs: an agile approach to strategy & business model thinking

John Gregg founded his bakery business in 1939, selling eggs and yeast from his bicycle in Newcastle. The business grew, and his son Ian joined his father and mother, selling pies from his van to miners’ wives. They opened their first shop in Gosforth in 1951.

When John died in 1964, the bakery was taken over by Ian, and major expansion began, including the acquisitions of other bakeries such as the Bakers Oven chain from Allied Bakeries in 1994.

Greggs grew to be the largest bakery chain in the UK, home of the bacon sandwich and a coffee for two quid special offer which, disappointingly, is now £2.10 (a friend told me, honestly), famous for pies and pasties and everything you firmly resolved on December 31 would never touch your lips again.

A couple of years ago, Greggs fell victim to adverse PR about its product range and customer base. Oh how the Prêt crowd sniggered into their avocado and crayfish salads. Yet plucky old Greggs just got its head down and kept growing. ‘It’s a northern thing’ no longer serves as an explanation. The patronising notion that Greggs’s popularity is inversely proportional to the nation’s economic fortunes also fails to explain its steady expansion.

Today Greggs generate £1m a week from sales of coffee. It has repositioned the brand from an ordinary bakery-to-take-home to a high growth food-on-the-go entity, meeting changing customer demands and evolving food culture.

A new strategy was introduced in 2013 under CEO Roger Whitehouse, formerly Head of M&S Food, which focused on four pillars: Great tasting freshly prepared food; best customer experience; competitive supply chain; first class support teams.

Whitehouse introduced a ‘restless dissatisfaction’ approach to compliment the traditional business values, ensuring the business would never stand still after recovering from a period of stagnation. He implemented some radical changes, including closing the in-store bakeries, and introducing the ‘Balanced Choice’ range of products with less than four hundred calories, healthier options to the traditional product range.

And it’s worked. Having launched the first vegan sausage roll in January, last week the company announced a 50% rise in profits to £40.6m in the first half of 2019. The business is handing shareholders a £35m special dividend after total sales rose 14.7% to £546m.

In 2016, Greggs weren’t in the takeaway breakfast market but now only McDonalds sells more takeaway breakfasts. With a Fairtrade Expresso, it has overtaken Starbucks to become the third-largest takeaway coffee seller, behind Costa and McDonalds, while only Tesco sells more sandwiches.

So what are the lessons from the success of Greggs changing its business strategy and model that we take into our startup thinking?

1.     Be agile in how you connect with customers

Greggs expects to pass 2,000 outlets this year, 65% are on high streets, with the remaining 35% located in retail and office parks and in travel locations such as railway stations and petrol forecourts. The aim is to change the emphasis of the business so that it is 60% non-high street by the time it has 2,500 shops.

Part of this is having many of its stores open earlier and close later, in order to target those going to and coming back from work, expanding its breakfast menu to suit, and with ‘Greggs à la carte’ stores to open late to 9pm to lure evening takeaway diners.

As well as its new drive-through locations, the company is trialing a click-and-collect service, as well home and office delivery by Just Eat and Deliveroo. They aim to integrate click-and-collect and delivery services with the company’s Greggs Rewards app, which offers free drinks and birthday treats.

Greggs has previously failed with new ideas such as Greggs Moment, a coffee shop-style outlet with seating, and the Greggs Delivered service, which is only available in Newcastle and Manchester city centres, three years after it launched. However, the business is now at a scale where it can experiment without too much risk.

Takeaway: Greggs route to market strategy is to based on expanding their reach to enhance customer convenience, a ‘fish where they swim’ strategy, reducing the barriers between themselves and their customers, uplifting the customer experience and making the ability to connect and purchase convenient.

2.     Build your brand to face your market

Greggs has in recent years persistently bucked the wider trend on UK high streets, where most retailers are struggling to compete as sales shift online and the cost of running stores rises.

In 2013, Greggs began to transition out of the bakery market with the reasoning that it couldn’t compete with supermarkets, switching to focusing solely on the ‘food on the go’ market after discovering that 80% of its business was with that market. They stopped selling bread in 2015.

Greggs has worked hard at getting consumers to think about it as a food-on-the-go chain, developing ideas such as online ordering for collection and home delivery, developing strategic partnerships with their supply chain to focus on the four key pillars of their strategy.

They are more in touch with where the customers are today. It has managed to cater to new markets without being overly ambitious. The builder can still come off the building site and get a hot pasty, but there are also salads. The decor is still recognisable even if it has been upgraded and the older traditional customers still feel comfortable.

Takeaway: Many businesses want profit as their objective. But if you only focus on short-term wins and results, you get distracted from doing the work required to build the skills you need to grow and scale, and it’s the ability to scale that matters. The process is more important than the outcome at early stages of a change of strategy. Focus on getting good before you worry about getting big.

3.     Look forwards, not backwards with your product offering

Greggs sells 1.5 million sausage rolls a week but created the new vegan option due to public demand after an online petition signed by 20,000 people. In recent years Greggs has been innovating within its product range to appeal to a broader range of customers. Its ‘Balanced Choice’ healthy eating range, introduced in 2014, offers options including wraps and salads, all below 400 calories. It also sells gluten-free and several vegan lines.

The company also believes it can take advantage of rising demand for food ‘customisation’, driven by allergies and ‘food avoidance’ preferences, and its stores now make sandwiches to request.

One in eight new customers have bought a vegan sausage roll in 2019, which has overtaken doughnuts and other pastries to become a bestseller. The traditional sausage rolls remain at number one – with its 96 layers of light, crisp puff pastry – but there are more vegan products in development, including a vegan doughnut. It’s worked, such that Ginsters released their own vegan product for the first time in its 52-year history.

Takeaway: Greggs has been bold in its response to the adverse publicity on its offering and changing food culture. Aligning your product strategy with a focused brand image and route to market is core to any business model.

4.     Be clear about your marketing message & tone of voice

Before the Greggs vegan sausage rolls went on sale, TV presenter Piers Morgan sent out a tweet: Nobody was waiting for a vegan bloody sausage, you PC-ravaged clowns. The tone of the company’s response: Oh hello Piers, we’ve been expecting you – friendly but with a slight edge, was perfectly attuned to the ironic, self-confident marketing Greggs has adopted, a James Bond-inspired, droll putdown that was the perfect riposte.

Their hilariously portentous launch video – part of a build-up that parodied the release of a new iPhone model with journalists sent vegan rolls in mock iPhone packaging and stores sold sausage roll phone cases – meant that for days Twitter was engulfed with people talking about a £1 bakery product.

The vegan sausage roll campaign, officially launched to support the Veganuary campaign that encouraged people to give up animal products for a month, followed other memorable promotions include a Valentine’s Day campaign offering ‘romantic’ £15 candlelit dinners in Greggs shops, and a spoof ‘Gregory and Gregory’ event, and one faux pas: a 2017 advent calendar tableau of a sausage roll in a manger. After complaints Greggs apologised and reprinted with a different scene featuring Christmas muffins.

Takeaway: Greggs found its distinctive marketing style in 2012, when it saw off then-chancellor George Osborne’s proposed ‘pasty tax’ on hot takeaway food. Since then it has been consistent in its purposeful, structured and memorable content driven communication strategy, making the brand relevant to its target audience and differentiating its offering in an increasingly competitive market to reposition the brand.

5.     Don’t let your business model become stale

Innovation can be about efficiency. Look at Ikea, and The Billy bookcase. It’s a bare-bones, functional bookshelf if that is all you want from it. The Billy isn’t innovative in the way that the iPhone is innovative. The Billy innovations are about working within the limits of production and logistics, finding tiny ways to shave more off the cost, all while producing something that does the job. It demonstrates that innovation in the modern economy is not just about snazzy new technologies, but also boringly efficient systems.

The Greggs shop environment has been improved and significant investments made in logistics and delivery systems to make them more efficient and scalable. In-store ordering moved to a centralised forecast and replenishment system rather than relying on shop teams filling in manual order forms, which resulted in order accuracy and improved availability for customers.

All shops are on a refurbishment programme (every seven years) to ensure they stay looking bright and welcoming. In-store point of sale and window displays remain key to Greggs’ marketing strategy, however, a loyalty app was also introduced.

Takeaway: innovation in Greggs is about efficiency, economy and effectiveness, searching for ways to make their products even better and affordable for their target market. A ‘back to basics’ focus on the business model reflects the culture and humility of the brand. Combined with brave decision making to implement change and execution in a consistent, simple and continuous manner has delivered the results.

6.     Ensure your folks keep clear heads

Amidst the hullaballoo and the fury of the frantic activity in the coming and going of customers at busy times, staff have to keep a clear head. In the heat of the moment, they cannot get caught up in the intensity and frenzy. Resilience in times of peak demand is needed to keep the customer experience as fresh and stimulating as the steak bakes.

When you go to a Greggs, the staff are so engaged in what they do its untrue, they are like whirling octopus serving customers, and they do it with good humour, bantering with regulars, enjoying the success of seeing returning customers, before going again.

With 10% of profits going to the Greggs Foundation to help fund Breakfast Clubs for children and over £1m raised annually for Children in Need, the vegan pastry has helped change the perception of Greggs, but fundamentally it’s a people business, about delivering service, experience and the community it operates.

Takeaway: So, focused on a simple, core value proposition – reasonable quality food at reasonable prices, consistently produced and scaled – but the fundamental premise is to make customer experience the brand differentiator.

Many takeout food companies are head-on competition to Greggs, but due to its focused marketing strategies highlighting choice, quality, nutrition & easy access, the company is able to create sustainable advantage.

Changing lifestyles, changing eating habits and increasing health awareness factors are affecting the growth of the companies in this industry. Greggs has set its strategy from a customer’s point of view and with customer-based insights, to ensure the business model is as robust as it can be.

Adopt Greggs’ agile approach to strategy and business model thinking, to focus on the horizon and hold your vision. Do something everyday to move your business forward, and that makes you stand out from the crowd. A sheep has never stood out from another sheep, so don’t follow the herd blindly. People will take notice.

Be remarkable. Be a Purple Cow.

Last week Radiohead issued a vast collection (1.8 gigabytes) of unreleased tracks from the sessions for their 1997 album OK Computer, after a MiniDisc archive owned by frontman Thom Yorke was hacked, and were reportedly asked for a $150,000 ransom to return the recordings.

Instead of paying the ransom, the band made eighteen MiniDisc recordings, most of them around an hour in length, available on Bandcamp for £18. All proceeds will go to climate activists Extinction Rebellion.

Frontman Thom Yorke described the hours of recordings as not very interesting, and guitarist Jonny Greenwood – who confirmed the hack via Twitter – said: Never intended for public consumption it’s only tangentially interesting, and very, very long. Not a phone download. Rainy out, isn’t it, though?

Yorke and Greenwood are absolutely wrong: the files are a treasure trove. Frankly, a look behind the curtain of one of the most innovative albums of a generation is priceless.  This hoard of private material is an illuminating chronicle of a band reinventing the mainstream. The eighteen tracks have been documented in a Google Doc by fans. If anyone understands the dynamics of content, innovation and the internet, it’s Radiohead.

Radiohead is an English band formed in Oxford in 1985 by five school friends. Initially the band were called On a Friday, the name referring to the band’s usual rehearsal day in the school’s music room. In late 1991, after a chance meeting between band member Colin Greenwood and EMI’s A&R representative at Our Price, the record shop where Greenwood worked, they signed a six-album recording contract with EMI. At the request of EMI, the band changed their name – Radiohead was taken from the song Radio Head on the Talking Heads album, True Stories.

Since their formation, Radiohead have been lyrically and musically spearheaded by Thom Yorke, the essential spark of innovation in the band. Yorke’s somnambulant ramblings and markedly individualistic performances cutting a strangely solitary figure, making him look like a man in the throes of a tortuous titanic confidence crisis. It’s all there in the songs, spooked, soul-baring millennial masterpieces. Yorke’s vocals trail through atmospherics with angst and despair of a tortured performer.

Radiohead are in many ways the Rolling Stones of Gen Y but without the ostentatious commerciality driven by a marketing machine. They are a serious band that make serious music, a touchstone for adventurous music, yet you have to actively listen to the music and the lyrics, they have meaning.

Just like Joy Division, they are seen by many as morose, gloomy harbingers of doom and introspective sensibilities, purporting monochrome view of the world. Not everyone’s cup of tea but for me there are toe tapping and sing-a-long moments a plenty. Something about Radiohead inspires a disorienting kind of hope.

What Radiohead did to counter the hack was remarkable. It reminded me of Seth Godin’s Purple Cow, the concept that you’re either remarkable or invisible. In a world that grows noisier by the day, Godin’s challenge has never been more relevant.

Godin evolves the traditional ‘4Ps’ marketing thinking with a new P – the Purple Cow. He identified this when he was with his family driving through France and were enchanted by the hundreds of cows grazing on picturesque pastures. For dozens of kilometres, we gazed out the window, marvelling about how beautiful everything was. Then, within twenty minutes, we started ignoring the cows. The new cows were just like the old cows, and what once was amazing was now common.

Worse than common. It was boring. Cows, after you’ve seen them for a while, are boring. They may be perfect cows, brown or black cows, attractive cows, cows with great personalities, cows lit by beautiful light, but they’re still boring. A Purple Cow, though. Now that would be interesting.

On a long car drive you may see some cows on a hill, and see many more as the hours pass. Brown cow. Brown cow. Black Cow. Black Cow. There’s nothing remarkable about them, they pretty much look the same. But if you spotted a purple cow, then wow, that would be remarkable. You’d sit up in your seat and take notice; you might even pull the car over, let the kids out, take some pictures and share them with friends on Social Media.

Godin’s book came out in 2003, before the first iPhone, however, it is almost like Steve Jobs took everything Godin mentions in his book and put it into creating the iPhone. The iPhone succeeded wildly as a product everyone wants, and it stood out like a Purple Cow in the field of normal phones.

Tesla, Uber, Airbnb are all Purple Cows. As is Paypal. Banking is probably one of the hardest industry of all to try to disrupt, because the barriers to entry are huge – you need mountains of capital, regulatory approval, and years of building trust with your customers.

Banks’ business models are largely unchanged in hundreds of years, and they’re insanely powerful and almost impossible to displace – as we’re seeing with the Challenger Banks and Open Banking initiatives still to truly disrupt their business model – but for some crazy reason PayPal didn’t seem to care, and became remarkable.

Look at their Purple Cow attributes:

  • PayPal spends less money on technology than even a medium sized bank does. Yet its technology platform is far superior.
  • Consumers trust PayPal as much if not more than they trust their bank. Even though PayPal has been around for a fraction of the time.
  • When a customer buys with their PayPal account, the bank has no clue what the customer actually bought. The transaction appears on the bank statement as ‘PayPal’. That gives PayPal all the power when it comes to data mining.
  • PayPal is quicker to market with just about any kind of payment innovation going.
  • PayPal refuses to partner directly with banks – instead opting to partner with retailers directly.

In a small period of time, PayPal inserted itself as a whole new method of payment to become a real alternative to debit or credit cards. But how did it manage to do it? There are two huge pillars of success to PayPal’s story.

They seized the moment. They got a lucky break when they ‘accidentally’ became the favoured payment provider for eBay transactions. This was followed a few years later by their $1.5bn acquisition by eBay themselves. eBay were smart enough to leave them alone, and their newfound sense of boldness saw them strike a series of deals with other online retailers to try and replicate the success they’d had with eBay.

The second pillar of their success was Partnerships. Banks had always been wary about forming partnerships directly with retailers, instead they relied on their scheme partners Visa/MasterCard to do that for them. They didn’t want the hassle of managing so many different relationships, and were extremely confident about the fact that credit and debit cards would always be at the heart of the financial payment system.

But the problem was that MasterCard themselves were already working on a partnership with PayPal, leaving the banks out in the cold. Today, PayPal has 20% market share of online payments in the US, and 63% of the eWallet space. Almost all of that growth has come from their direct relationships with merchants large and small.

Paypal is a Purple Cow. Making something remarkable means asking new questions and trying new practices, doing the unexpected and creating an offering that is genuinely innovative. Godin identifies some key traits of Purple Cows, for example:

Get into the habit of doing the unsafe thing. Remarkable isn’t always about changing the biggest machine in your factory, it’s about being bold and every time you have the opportunity to see what’s working and what’s not. It’s safer to be risky. Use this mindset to go for the truly amazing moon-shot things.

Explore the limits with early adopters. What if you’re the cheapest, the fastest, the slowest, the hottest, the coldest, the easiest, the most efficient, the loudest, the most hated, the copycat, the outsider, the hardest, the oldest, the newest, or just the most? If there’s a limit, you must test it. The early adopters heavily influence the rest of the curve, so persuading them is worth far more than wasting time and effort trying to persuade anyone else.

Target a niche. The way you break through to the mainstream is to target a niche instead of a huge market. With a niche, you can segment off a chunk of the mainstream, and create an ideavirus so focused that it overwhelms that small slice of the market that really and truly will respond to what you offer. The market is small enough that a few wins can get you to the critical mass you need to create an ideavirus.

Think small. One vestige of the social media explosion is a need to think mass. If it doesn’t appeal to everyone, the thinking goes, it’s not worth it. No longer. Think of the smallest conceivable market and describe a product that overwhelms it with its remarkability. Be remarkable by being curated.

Differentiate your customers. From the above two points, find the market segment that wants your product and ‘own your market’. Within this, find the group that’s most likely to influence other customers – cater to the customers you would choose if you could choose your customers. Have the insight and guts to craft a Purple Cow product/service offering that gets the right people to seek them out.

Find things that are ‘just not done’ in your industry. And then go ahead and do them. Ask ‘Why not?’ – almost everything you do is the result of fear or inertia or a historical lack of someone asking, ‘Why?’ Uber and Airbnb did just that, and what about Tesla – who gave away their IP of their electric batteries.

If you’re remarkable, then it’s likely that some people won’t like you. That’s part of the definition of remarkable. The best the timid can hope for is to be unnoticed. Criticism comes to those who stand out.

Playing it safe. Following the rules. They seem like the best ways to avoid failure. Alas, that pattern is a dangerous and mistaken fallacy. In a crowded marketplace, fitting in is failing. In a busy marketplace, not standing out is the same as being invisible. Boring is always the riskiest strategy. Startups realise this and work to reduce the risk from the process. They know that sometimes it’s not going to work, but they accept the fact that that’s okay, as ultimately, chewing your own cud leads to being remarkable.

Understand the urgency of the situation. Half-measures simply won’t do. Being noticed is not the same as being remarkable. Running down the street naked will get you noticed, but it won’t accomplish much. It’s easy to pull off a stunt, but not useful. Extremism in the pursuit of remarkability is no sin. In fact, it’s practically a requirement. Remarkability lies in the edges. It doesn’t always matter which edge, more that you’re at (or beyond) the edge.

Part of what it takes to do something remarkable is to do something first and best. Roger Bannister was remarkable. The next guy, the guy who broke Bannister’s record wasn’t. He was just faster, but it didn’t matter.

Godin challenges us to be a Purple Cow, crafting something truly exceptional in everything we create or do. Like the Radiohead reaction to being hacked, like Tesla giving away their IP and PayPal did in challenging the status quo, be unexpected, be innovative, standout from the crowd, make people stop in their tracks and think. Be remarkable.

The myopic thinking of 110% effort

During a meeting I had last week, a bloke poured water into his glass and it overflowed slightly. Clumsy I said jokingly, to which he replied, Not really, I always give 110%. This is one of my utmost bugbears: You CANNOT give 110% effort, and this chap had used the phrase twice times already – before attempting to fill a glass 110% – trying to convince me he was going to be the next Elon Musk.

I call on the mathematically literate to join forces with me and together defeat the scourge of giving 110%. It’s a numeracy blight on the intelligence and lexicon of our country and it needs to be stopped. For non-pedants wondering why this phrasing that peppers sports vox pops and TV talent shows annoys me so much, maximum effort is 100% – 110% is beyond your capacity.

Even 101% means you are making an effort beyond your actual capacity. Some may argue it’s justified as you’re increasing your effort beyond what you thought was possible for you – you’re going the extra mile – yet that’s irrelevant as the percentage is a measure of maximum output.

You can only pour water into a glass to fill it 100%, and thus you spill 10% if you’ve given it 110%. The expectation to give or receive 110% would also mean it would have to be reasonable to expect many other things that fly in the face of logic and what is impossible according to the laws of physics. A day is 24 hours in duration so how could you expect it to magically become 26.5 hours long? Where is the 110% there? An idiomatic expression for going beyond, that’s all, but it’s meaningless.

I know this is a lot of numbers, but stick with me. I recall walking into the front room one Saturday afternoon and the dog was watching Sky Sports, when one footballer being interviewed promised to give 110% and later another promised 150%. Did this mean one was going to output more effort than the other? No, it means both of them were talking utter poppycock.

Maybe I’m too literal, maybe I’m too curmudgeonly, but you can only give 100%. I know the phrase is meant to embody the notion of doing more than what was thought to be possible, but to me it puts the emphasis on the wrong element. It’s not that you did more than you could, which is impossible, it’s that you had the wrong assumption about what was possible to begin with.

So I’m a founder member of the Quantitative Pedants 2019. Of course, percentages greater than 100 are possible, that’s how startups experience 200% growth in year-over-year revenue, to pick one example. It all depends on what your baseline is – x% of what?

Here’s actually a more serious (and more mathematically precise) way to look at this. Economist Stephen Shmanske produced a paper titled Dynamic Effort, Sustainability, Myopia, and 110% Effort that actually brings some stats and benchmarks to bear to figure this out in the right context.

For Shmanske, it’s all about defining what counts as 100% effort. Let’s say ‘100%’ is the maximum amount of effort that can be consistently sustained. With this benchmark, it’s obviously possible to give less than 100%, but it’s also possible to give more. All you have to do is put forth an effort that can only be sustained inconsistently, for short periods of time. In other words, you’re overclocking.

And in fact, based on the numbers, entrepreneurs pull >100% off relatively frequently, putting forth more effort in short bursts than they can keep up over a longer period. But in giving greater than 100%, this can reduce your ability to subsequently and consistently give 100%. You overdraw your account, and don’t have anything left. This seem like a rough-but-reasonable analysis of what athletes and other people mean when they use the ‘110%’ language.

Thus an elastic 100% does exist, but only temporarily, and at the cost of future performance – you borrow from the future in short-spurts of extraordinary effort. As well-renowned basketball coach John Wooden used to say to his players, if you don’t give 100% today you can’t make up for it tomorrow by giving 110%: your maximum effort is 100% of what you are capable of – period.

Every entrepreneur wishes there were more hours in a day to get their work done. These days, with all the new technology, many are convinced that multi-tasking is the answer. Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or Skype call actually decreases overall productivity.

According to Rasmus Hougaard, the founder of the Potential Project, delivering mindfulness programs to Amex, Nike and Accenture, taking time for what matters, there are some basic rules that can help you manage your focus and awareness in work activities. Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being.

With mental health of entrepreneurs being given more attention, to balance the machismo of I work 24/7, this is highly relevant. Hougaard outlines eight mental strategies that every entrepreneur needs to cultivate, to keep the mind clearer and calmer, and increase your overall productivity.

Mentally be fully present and engaged in the current task Presence is foundational for focus and mindfulness, it means always paying full attention to the people around you, making a conscious decision to intentionally be more present.

Deliver rational responses rather than impulsive reactions This requires patience, and an ability to stay calm in the face of challenging situations. Patience is more concerned with larger goals, rather than temporary quick-fix solutions. Practice by stopping and taking a few breaths to calm down, before reacting.

Choose to always give honest and constructive responses It’s easy to give negative responses and find the downside in a proposal made to you. However, make a conscious decision to always find the positive aspects, even if it’s a proposal that isn’t for you and you can see lots of downsides. Practice positivity in every interaction with people.

Approach every situation with a beginner’s mind Without a beginner’s mind, what you have seen and done in the past, called habitual perception, can be problematic. It means you may not actually see today’s reality. Practice by overtly rejecting any habitual perceptions, and challenging yourself to be more curious in your day-to-day activities.

Refrain from extended fighting with problems you can’t solve Accept and realise that every problem can’t be solved, and frustration won’t resolve the issue. It will just make you less effective and less happy. Practice by choosing to move on, without carrying an inner battle.

Balance your focus between instant gratification and discomfort work Consciously identify the tasks that come easy to you, versus tougher tasks, and also a balance between short-term and long-term, that inevitably have different levels of satisfaction once completed. Practicing awareness of balance will lead to a change in your level of achievement and long-term avoidance.

Proactively seek moments of joy throughout your day Most of us are ‘always on’, always connected and always running, all day. The key here is to anticipate at least some activities you enjoy daily. Many people find this in just sitting still for a few minutes in quiet contemplation, maybe reading or going for a walk. Whatever it is, just switch off and find some personal quiet time.

Consciously let go of heavy thoughts and distractions Letting go is a simple but hard to do mental strategy to clear your mind and refocus on the task at hand. Let go of a problem stuck in your head means putting it to one side, and when you return, create the opportunity to refocus your thoughts.

Without these initiatives to balance your effort and get a clear focus, most people will find their ability to focus declining, yet still live with the rhetoric of 110% effort. We all face overload, increased pressure to move fast, and a highly distracted work reality. Our attention is continuously under siege, with more things and stuff to do causing distractions.

Pragmatic optimism is not fashionable, yet virtually any problem that can be articulated clearly enough can be solved without overthinking and overworking it to 100%+ effort. Being comfortable with uncertainty is perhaps the most important trait we can develop in ourselves as entrepreneurs, and not default to becoming overwhelmed.

Are there occasionally stressful moments? Sure, such is startup life. Is every day peachy? Of course not . But do your best so that on balance be calm , by choice, by practice. Be intentional about it. Make different decisions than the rest, don’t follow-the-lemming-off-the-cliff worst practices. Step aside and let them jump!

Chaos should not be the natural state at work. Anxiety isn’t a prerequisite for progress. Keep things simple, leave the poetry in what you make. When something becomes too polished, it loses its soul. It seems robotic.

Equally, chose fulfilment ahead of growth. Small is not just a stepping-stone. Small is a great destination itself. Build something of purpose, of intent. Growth can be a slow and steady climb. There is no hockey stick graph, simply looking inwards at the success you are achieving, it may be the time to accept no last minute rushes to ‘go the extra mile’ will make a difference long-term.

I am turned off by the super rapid growth companies. It’s not stable. Just look at oak trees. They grow slowly, but they have the kind of solid foundation to withstand storms and other disasters. You need a solid core, which is why I’m such a big fan of consistent and steady growth.

Periods of extraordinary effort borrow from the future. It just doesn’t work. Thomas Edison captured it well, with his words: Genius is 1% inspiration and 99% perspiration. Maximum effort is the minimum requirement for sure, but 100% is all there is to give and that’s that.

The problem isn’t that we have too little time – we all get the same amount of time each day and each week – it’s possible that we have too many things to do. Actually, the real problem is that we want to do too much in the time we have. We want more, and what we have is never enough. It’s this lack of being satisfied that is the real problem. If time flies when you’re having fun, it hits the afterburners when you don’t think you’re having enough.

We live in actions, thoughts, breaths and feelings, not in figures on a dial, yet it is the hands on the clock that dictate our attention. It’s being here now that’s important. Time is a very misleading thing. All there ever is, is the now.

What might have been is an abstraction, whilst time remaining is a perpetual possibility, but both exist only in a world of speculation. As T S Elliot said, Footfalls echo in the memory, down the passage which we did not take, towards the door we never opened.

So, let’s reflect again on the words of Annie Dillard: How we spend our days is how we spend our lives. What we do with this hour, and that one, is what we are doing. The most productive entrepreneurs think about what their time will be worth in the future, and focus on doing stuff today that is important for tomorrow. Think about it, all that really belongs to us is time in the moment – and that’s 100% of today, nothing more.

Networking tips for startups

Manchester’s tech startup community is bursting with events, meet-ups, workshops, hackathons and networking talks. Getting out there and connecting with like-minded folks is an essential activity for a startup, and building a great network is key to the success of any entrepreneur. Almost every breakfast, lunch and evening it seems is packed with invitations and opportunities to hang out at popular hubs and co-working spaces.

Don’t get me wrong, depending on your level of introversion, they can be a lot of fun, and you can meet some thought-provoking people and build vital connections. Then again, if you’re not careful, you can also spend most of the week chasing every single gathering of coffee and croissants, beer and pizza, using valuable time that you could and should be spending, you know, actually working on your startup.

Throughout it’s rich historic tapestry of disruption, growth and innovation, Manchester has seen many iconic meetings in the city, and this list is sure to give you inspiration for your next get-together in Manchester:

Charles Rolls & Henry Royce After Royce built a car in his factory in Cook Street, a meeting was set up with Rolls at the Midland Hotel in 1904. Rolls was impressed by the cars that Royce had made and agreed to take them, branding them ‘Rolls-Royce’. The combination of Rolls’ wealth and Royce’s engineering expertise spawned the creation of one of the most iconic car and engineering brands of all time, as Rolls-Royce Limited setup in 1906.

Marx & Engels It was in Manchester in the mid C19th that the Friedrich Engels and Karl Marx met to discuss revolution and the theory of communism. The desk and alcove where Marx and Engels worked and studied at Chetham’s Library in 1845 are still there today and remain unaltered. It truly was a meeting that shaped the world.

Graphene Fridays Professor Sir Andre Geim and Professor Sir Kostya Novoselov, at the University of Manchester, often held ‘Friday night experiments’ where they would try out experimental science. One Friday, the two scientists removed some flakes from a lump of bulk graphite with sticky tape and noticed that some flakes were thinner than others. By separating the graphite fragments they managed to create flakes, which were just one atom thick – and had successfully isolated graphene for the first time.

Women’s Social and Political Union A meeting at 62 Nelson Street, Manchester was the birthplace of the Suffragette movement, at the first meeting of the Women’s Social and Political Union. This historically significant building was the home of Emmeline Pankhurst and her family who led the Suffragette campaign and ‘Votes for Women’.

The Free Trade Hall, June 4, 1976 This was a gig that changed the face of Manchester culture forever, The Sex Pistols show defined music for generations to come. In the audience were future members Joy Divison (Ian Curtis, Bernard Sumner and Peter Hook), two founders of Factory Records (Martin Hannett and Tony Wilson), Mark E. Smith of The Fall, and one Steven Morrissey, who would form The Smiths.

Whilst we’d all give our right arm to be at meeting that would create such an impact to move our business forward, I can assure you that you simply do not need to attend 99% of the networking events you see cluttering your diary. In fact, many respected entrepreneurs built their businesses from the ground up without jumping at every networking event they came across in their city. They chose instead to focus on building their businesses and gaining their customers’ trust, before eventually earning the respect of those they want to meet and establish relationships with.

One example of entrepreneurs who focused on ensuring their startup had real market value before walking and talking about it were the Whats App co-founders, Brian Acton and Jan Koum. Steve Jobs also never spent his days attending a bunch of networking events. He and Steve Wozniak spent all their time building and improving their product.

These examples demonstrate that instead of jumping around to every event before you have any traction with your own business, build your startup and let networking organically follow. Yes, get out of the building, but do so to test your ideas and validate your learning.

I see many embryonic startup founders beating a trail to every event, almost addicted to going to and being seen or speaking at networking occasions. This creates false expectations that will eventually cause a detrimental emotional reaction. It’s often the smaller, quiet moments on your own in startup life that create the biggest impact, which is often overlooked.

So, here are some thoughts to help guide your networking strategy.

Network with a purpose Do not go to a networking meeting aimlessly. Have a purpose. Your goal is to meet people that you can help and people who can help you. You do not know who they are yet so you have to mix with a fair number to improve your chances. But you must have an overall goal. It helps other people to help you if they know what you are looking for.

The old saying, ‘It is not what you know; it is who you know’ is true, you can significantly increase your chances of success if you know or can get in touch with the right people. This is the power of networking, but it has to be focused. Frankly, I’m fed up of be asked to play in ‘name check entrepreneur bingo’ – do you know Mr X, or Mrs Y? What’s the point?

You must target networking events where you can determine that you’ll have a chance for real conversations. Too many of these events involve quick chats, exchange of details about each other’s’ businesses, and move on. How many have offered real follow-up value? Time is an essential ingredient in all startups, make it count. Rather than appealing to your emotions in a bid to sprout a friendship or simply getting your name out there, appeal instead to your self-interest. Otherwise, stay at home and work.

Research who you want to meet Before you attend an event, research the speakers and others entrepreneurs in attendance. Prioritise who you want to get to know, and craft a plan to make the most of the event. The goal of attending any networking event is to build quality relationships, this involves you approaching and talking to people who would add value to your thinking and your business. Knowing who to engage in a conversation largely requires a preset plan before you arrive.

Even better, people enjoy people via some exchange of value. When you try to impress with nothing to back it up, the relationship you thought you were building will fizzle away. What can you add to their thinking? The people we surround ourselves with at the outset of our venture are too important for us to be hasty or wasteful with our time and energy. They can determine a lot in our future, so be focused on the potential for making connections that could trigger both customer acquisition and growth opportunities.

Prepare your introduction Sounds obvious, but do you have a crafted and elegant introduction, as this is the best way to start the conversation. You don’t just go barging in and start talking about your startup being an investment opportunity, and don’t make it sound like an elevator pitch. Be polite and friendly, let them know who they’re talking to, make it personal, warm and interesting.

After a clam introduction, talk about something they’ve done that has amazed you when you learned or read about it. Doing this will make the person more open to you, knowing one of their products or services has had an impact. Show your curiosity, make yourself someone genuinely worth knowing.

Next, find something in common, that will start to create a deeper connection and build trust. Also, instead of just imposing your ideas and thoughts dominating the conversation, spend more time asking intelligent questions and listening to the replies than talking about yourself. Networking is about creating trust, being open, curious and helpful. Invest in the relationship first, don’t start selling.

It’s about storytelling rather than exchanging business cards. Your challenge is to build a human connection. That means you’re not doing all the talking, but encouraging an active exchange, a warm, insightful conversation that shows you sincerely are interested in how the other person thinks. It also means you pay attention to the answers. There is no value in a pocket of business cards at the end of the event if you haven’t made a genuine connection at a personal level.

The events where there is an opportunity for genuine peer-group learning and reflection are the most valuable. Don’t just go to events and listen to people talking about themselves. How will this take you forward? Being an active participant is vital, sharing some ‘in the moment thinking’ that can end up laying the groundwork for learning and a pivot in your product is a great outcome.

Be an able and active storyteller too, describing the social and cultural activity of your startup, sometimes with improvisation, theatrics, or humour. Every startup has its own story and narrative, which if shared in context, offer insight and in the best human tradition, create connections.

Circulate and know when to get out A key message for introverts who are uncomfortable with networking, or extraverts who get deep into a conversation quickly and dominate – don’t stay the whole time making comfortable small talk with the first group you meet. After a while make a polite excuse and move around the room spending say ten to fifteen minutes with each new person. You will find that you can leave conversations without being brusque. Networking means circulating and people at the meeting are aware of this.

Your time is better spent, and a much better connection made, when you linger with those where you’ve sparked good give-and-take. Get out gracefully, when you feel you’ve been cornered by someone who isn’t a good match.

Follow Up You’ve invested time in getting to the event, the days immediately after making a new connection, give them a call and re-introduce yourself. If you don’t follow up, where is the return on your investment? This is the chance to meet for a more purposeful one-to-one conversation. It is important to stick to the three-day follow up rule, as any time longer than that may diminish the relationship established at the event.

Some sort of follow-up is important, though this will depend on the quality of the connection – the extent to which you really ‘click’ personally and professionally. What’s important to remember is that the best relationships are mutually beneficial, so the first meeting is just that, you have to nurture the connection: the more you put into it, the more will come back to you.

Attending every networking event ultimately robs you of the time you could have spent building your startup and understanding your customers. You become part of the ‘celebratory startup circuit’ where you have to see and be seen. Whilst you can get inspiration from hearing about the journey of others, it’s actually perspiration – your own – that will ultimately move your business forward.

Realistic expectations are only part of doing networking right. It’s also important to understand that doing it right takes time. Focus on quality and forging respect, trust and rapport, not ‘contacts’, or being able to say ‘I was there’ at an event.

However, don’t keep score, it’s not about the ‘who and how many’, rather connect with people because there is value, and nurture the relationships that will truly help propel you towards accomplishing great things. Ultimately, focus on having in-depth conversations with fewer people about subjects relevant to your growth.

I’ve met so many who have opened doors for me and remained in my life both personally and professionally. After a while, networking doesn’t feel like ‘networking.’ It’s both serendipitous and unpredictable, and something that just naturally becomes part of your work life and your personal life.

Made in Manchester: the creativity & innovation of FAC73

It’s now 36 years since New Order’s Blue Monday was released – 7 March 1983, and its cutting-edge electronic groove had a major influence on popular culture. The song has been widely remixed, re-released and covered since its original version, and is still a popular anthem in dance clubs.

The song begins with a distinctive kick drum intro, programmed on a synthesiser, which fades in a sequencer melody. The verse section features the song’s signature throbbing synth bass line, played by a Moog Source, overlaid with Peter Hook’s surging bass guitar. Bernhard Sumner delivers the lyrics in a deadpan manner, almost a hark back to their founding Joy Division days.

Blue Monday is a dance track with a deep hint of melancholy. A seven and a half minute-long single, it became the biggest-selling 12-inch of all time. After a lengthy introduction, the first and second verses are contiguous and are separated from the third verse only by a brief series of sound effects. A short breakdown section follows the third verse, which leads to an extended outro.

People have interpreted the title all sorts of ways. It actually came from a book drummer Stephen Morris was reading, Kurt Vonnegut’s Breakfast of Champions. One of its illustrations reads: Goodbye Blue Monday. It’s a reference to the invention of the washing machine, which improved housewives’ lives.

The original 1983 artwork is designed to resemble a 5¼” floppy disc. The sleeve does not display either the group name nor song title anywhere – the only text on the sleeve is “FAC SEVENTY THREE” on the spine. Instead the legend “FAC 73 BLUE MONDAY AND THE BEACH NEW ORDER” is represented in code by a series of coloured blocks.

The single’s original sleeve, created by designer Peter Saville, cost so much to produce that Factory Records lost money on each copy sold, due to the use of die-cutting and specified colours required. Nobody expected Blue Monday to be a commercial success, so nobody expected the cost to be an issue. The artwork was so late that Saville sent it straight to the printer, unreviewed by either the band or the label.

New Order performed the track live on Top of The Pops on 31 March 1983. The performance was dogged by technical problems, and it wasn’t their greatest moment. In the words of drummer Stephen Morris, Blue Monday was never the easiest song to perform anyway, and everything went wrong.

The coded colour blocks design by Saville were part of his distinctive and iconic work that set Factory Records apart. Saville was primarily interested in the contrast of historical and modern, technological and natural, and in a wider sense, perceived when seen through contemporary eyes. His colour code was a way of juxtaposing, as he said, the hieroglyphics of technology with historical classicism.

Although the code first appeared on Blue Monday, it was with the release of the Power Corruption and Lies album, that any sense of what it might all mean began to surface.

The cover of this brilliant album is a reproduction of the 1890 painting A Basket of Roses by the French artist Henri Fantin-Latour, and apart from some coloured squares in the top right, that’s it, there’s no band name and no album title. The seven squares however are a continuation of the Blue Monday code and it’s only when you turn the sleeve over to find a coloured wheel that it becomes possible to work it all out.

The first clue is that the circle is made up of twenty six segments around its outer rim. The wheel is decoded using only the outer two rings, which are either a single colour or a doubled up colour (with either green or yellow). The inner segments, as far I can tell, are to complete the device and for decoration only.

The alphabet starts with the double depth green at the top and works round clockwise. The numbers 1 to 9 also start at the doubled green which means they are effectively identical to the first nine letters of the alphabet (context is everything for Saville).

It might just be the happy conjunction of the beat and timing, but for Blue Monday blankness is the overwhelming quality, from Sumner’s pale, robotic vocal to Peter Hook’s desolate bass melody, but the design adds to the feel that this is a very special record.

But it wasn’t meant to be this pivotal. It was supposed to be an entirely automated excuse to end a gig and for the band to hit the bar. One of the four would press the button and the track would take care of itself, allowing the band to leave the audience to it and get a swift half. That was before they realised how complicated it was to try and get all these mad sequencers and drum machines to actually talk to one another.

At the time, and even in retrospect, New Order were amazing innovators. If I think about what innovation looks like, the same slideshow of images clicks across my mind: that photo of Einstein with his unkempt hair all over the place, Edison with his light bulb, and Steve Jobs onstage in his black turtleneck jumper introducing the latest iThing device.

But for all the innovators who have impacted our lives, it’s not just about that romantic Eureka! moment, it’s about the nitty-gritty work that comes after the idea in terms of getting it accepted and implemented. Thinkers need doers to get things done, and idealists need practitioners to tether them to reality. Then again, the risk-takers and the risk-averse must co-exist otherwise an organisation veers too far to one extreme or the other, and either jerks all over the place with the push-and-pull, or simply moves nowhere at all.

Everyone is born creative, everyone is given a box of crayons early on. Then when you hit puberty they take away the crayons and give you books, on algebra and calculus (which I liked better than crayons). Suddenly years later when get the creative bug, you want your crayons back.

Many creative geniuses are driven by anxiety and self-doubt, yet the way they create stuff, despite innovation seeming to be a random, messy outcome, is methodical. Many have routine or process that is disciplined and ordered. I discovered this disciplined approach when I came across the book Daily Rituals: How Artists Work, by Mason Currey. In it he examines the schedules of painters, writers, and composers, as well as philosophers, scientists, and other exceptional thinkers.

He hypothesised that for these geniuses, a routine was surprisingly essential to their work. As Currey puts it A solid routine fosters a well-worn groove for one’s mental energies and helps stave off the tyranny of moods. He noted several common elements in the lives of the geniuses that allowed them to pursue the luxury of a productivity-enhancing routine.

Here are the highlights of structure, routine and habits that seem to enable a creative genius to do what they do:

A workspace with minimal distractions Jane Austen asked that a certain squeaky door hinge never be oiled, so that she always had a warning when someone was approaching the room where she wrote. Mark Twain’s family knew better than to breach his study door. Graham Greene went even further, renting a secret office, only his wife knew the address and telephone number.

A daily walk For many, a regular daily walk was essential to brain functioning. Soren Kierkegaard found his constitutionals so inspiring that he would often rush back to his desk and resume writing, still wearing his hat and carrying his walking stick. Charles Dickens took three-hour walks and what he observed on them fed directly into his writing. Beethoven took lengthy strolls after lunch, carrying a pencil and paper with him in case inspiration struck.

A clear dividing line between important work and busywork Before there was email, there were letters. It amazed me to see the amount of time the people in Currey’s study allocated to answering letters. Many would divide the day into real work (such as composing or painting in the morning) and busywork (answering letters in the afternoon).

Others would turn to the busywork when the real work wasn’t going well. Ernest Hemingway always tracked his daily word output on a chart ‘so as not to kid myself’, but left dedicated time for letter writing.

A habit of stopping when they’re on a roll, not when they’re stuck Hemingway puts it well: You write until you come to a place where you still have your juice and know what will happen next and you stop and try to live through until the next day when you hit it again. Arthur Miller said, I don’t believe in draining the reservoir. I believe in getting up from the typewriter, away from it, while I still have things to say.

Limited social lives One of Simone de Beauvoir’s friends put it this way: There were no parties, no receptions, no bourgeois values; it was an uncluttered kind of life, a simplicity deliberately constructed so that she could do her work. Pablo Picasso and his girlfriend Fernande Olivier borrowed the idea of Sunday as an ‘at-home day’ to enable undisrupted painting, and kept themselves to themselves.

I find the routines and habits of these thinkers strangely compelling, almost extreme, as the very idea that you can organise your time as you like is out of reach for most of us.

So reflecting back 36 years and the release of Blue Monday, FAC73 in the Factory Records catalogue, we may never know precisely where such innovation comes from, why some people use their creativity more than others or why some people are most creative during specific times in their lives.

Music is one of the things in our humanity that really matters, and for New Order their most celebrated track is immune to the passing of time and the interference of others such that, on the final day before all the lights go out for one last time, you can be certain that the cockroaches will be banging out a decent rendition of Blue Monday.

So you’ve got the itch to do something. Go ahead and make something. really special, something amazing, and sing in your own voice. That’s what every entrepreneur must do too, use their own creativity to shape their own innovation agenda and make their mark.

Creativity is the root of entrepreneurship, it’s not just a skill but also an attitude. Ideas are at the core of the modern economy, shape your future, keep yourself open for possibility. Don’t walk in silence, make your own music. I’m sure you’ll find some unknown pleasures in your own creativity.

Use the twelve days of Christmas​ for reflection on your future self

How we spend our days is how we spend our lives. What we do with this hour, and that one, is what we are doing. These words from American author Annie Dillard have always resonated with me. Of course, it’s an obvious statement, but reflect upon it, it has a deeper meaning than on first reading.

As entrepreneurs, it’s applicable to how we focus our time in our working lives, but as we approach the Christmas holidays, and the humanity and traditions of the festive period, it relates to the days and hours free to spend with family and friends too. It’s a twelve-day period when people matter more than devices, and social connection means real face-to-face conversation replacing the screen for social media exchanges.

I’ve heard The Twelve Days of Christmas everywhere, from radio commercials and shopping centres. You can hear about Three French Hens, Seven Swans-a-Swimming and Eleven Pipers Piping. But what does any of this mean? What does a song about doves, hens and geese have to do with Christmas and how we spend our days?

The carol has its origins in C18th England, as a memory-and-forfeit game sung by children, whereby children had to remember all of the previous verses and add a new verse at the end. Those unable to remember a verse paid a forfeit, in the form of a kiss or a piece of candy to the others. Today, these verses are what we associate with the days from December 25 to the Epiphany on January 6, as the day when the manifestation of Christ’s glory was realised.

But back to Ann Dillard’s quote and how you spend you days. You can use the twelve days of Christmas to work on your business, rather than in it, in a relaxed, constructive way. Take advantage of the downtime for reflection, clear and thoughtful review of your business journey over the previous twelve months.

In order to give this some structure, here are my thoughts on how to use the time we have in the ‘Twelve Business Days of Christmas’.

Day One: Reframe First and foremost, simply bemoaning your luck for not achieving what you set out to achieve twelve months ago by complaining about your competition or lack of customers won’t help. Today’s laurels are tomorrow’s compost, you need to look forward. What are you aiming for? What does success looks like in 12 months time? What are you going to do differently this time that will create a different set of outcomes? There’s no point in feeling sorry for yourself, reframe your own future.

Day Two: Restart Forget about how you’ve done business in the past, it was good enough then but it won’t give you the results you want in the future. The balance shifts dramatically is short time frames, so restart with a clean sheet of paper. Who is my ideal customer? What is their persona? Why should customers buy from you and not others? Don’t get stuck in a rut, press the restart button and don’t be afraid, take a new bold, fresh approach.

Day Three: Rebalance The results of your entrepreneurial risk taking should be freedom and fulfilment, not continuous hard work and a feeling of déjà vu. Dedicate time to rebalance your monthly, weekly, daily activities. If it’s all about the business of today, who is steering the business of tomorrow? Specify what you should be doing, working ‘on’ the business, and not simply ‘in’, and rebalance your priorities. What is your North Star for the next twelve months?

Day Four: Revisit How can you succeed against a myriad of competitors? Offering the same thing provides no advantage, and short-term pricing campaigns offer no sustainable long-term gain. Revisit your business strategy and model to ensure they are capable to building a winning business. Identify what markets and products will work in the next 12 months, and develop your value proposition accordingly.

Day Five: Revitalise Now is the time to revitalise your product offering in terms of features, benefits and customer experience. How can you improve customer engagement? Talk to your customers and prospects, have a conversation – what are their unmet needs?

Day Six: Refinance The best businesses are also the best financed. Now is the time to take a hard look at your financial strategy and cash needs. Prepare a 12-month cashflow, and use this information for strategy, investment and pricing decisions. This will give you a clear focus. Money from customers is the applause, but without adequate working capital, you won’t be able to get in front of them.

Day Seven: Restructure Most businesses use the same organisation chart for years without changing it, but over time, this becomes outdated as customer demands change. Perhaps it’s time to take a look at job roles, skills needed, and responsibilities. Start with a blank piece of paper, what does the structure need to be to deliver the success desired? What are the key roles you don’t currently have? Where re the skills and people gaps for the next 12 months?

Day Eight: Refocus What do you offer or do differently to win customers? How do you gather new fans of your product? Is it time to refocus your customer strategy and look for new customers in new markets? We often develop a myopic, inward facing view, spending too much time focused on product not customer, and ignore our marketing and messaging. Are you clear in what your brand stands for?

Day Nine: Replace: When was the last time you checked in on your internal processes? Are there opportunities to engage and educate customers better? Today it’s about the customer experience, and providing convenience – do your systems make you easy to do business with, or are your customer facing systems clunky?

Day Ten: Revamp What doe you stand for? Have you called any new plays lately? Your management style must be agile, what have you done to refresh the culture and inspire your people based on vision, purpose and values? Think inside out, think about purpose, and share it again.

Day Eleven: Replatform Upgrade platforms through technical upgrades, updates to software, and migration to cloud platforms, providing scale and agility. These efforts are rarely quick ‘lift and shift’ and require thinking, analysis and tailored handling, but now is the time start with the thinking time available about the efficiency and effectiveness of your technology.

Day Twelve: Relive Are you loving and living your dream with your business? Why not? Never forget your dream. Write down what you want your business to do for you personally in the next three years. That’s only thirty-six pay days. Make it personal, so your business enables you to work to live, not live to work. Do you work for your business, or does your business work for you?

By defining the key issues that are crucial for your future success, you can determine the expected outcomes and measure them once or twice a week. You will also get a clearer picture of your weekly availability and stop overusing your buffers by putting too much on your plate.

When you look back at the previous twelve months, the problem isn’t that we have too little time – we all get the same amount of time each day and each week – it’s possible that we have too many things to do. Actually, the real problem is that we want to do too much in the time we have. We want more, and what we have is never enough. It’s this lack of being satisfied that is the real problem. If time flies when you’re having fun, it hits the afterburners when you don’t think you’re having enough.

The most productive entrepreneurs think about what their time will be worth in the future, and focus on doing stuff today that is important for tomorrow. Think about it, all that really belongs to us is time in the moment. No use thinking of the past for its gone, don’t think of the future because it has yet to come.

We live in actions, thoughts, breaths and feelings, not in figures on a dial, yet it is the hands on the clock that dictate our attention. It’s being here now that’s important. Time is a very misleading thing. All there ever is, is the now. We can gain experience from the past, but we can’t relive it and we can hope for the future, but we don’t know what it will bring.

What might have been is an abstraction, whilst time remaining is a perpetual possibility, but both exist only in a world of speculation. As T S Elliot said, Footfalls echo in the memory, down the passage, which we did not take, towards the door we never opened. Reflecting, evaluating and analysing your own experience of what you did and how you did it over the past twelve months develops your insight.

Many years ago, in my more adventurous youth during university holidays, I was part of a rally of cars driving through the foothills of the Himalayas. Some of the trails that we drove through were precarious and dangerous. We had to stop many times to rest and assess our path.

On one rest stop, I woke up to a misty morning and made myself a cup of tea on our camping stove. As the sun began to rise, I carried my tea to the edge of the road to take in the vista below covered in swirling mist.

And that’s when I noticed a lone monk perched on the edge of the precipice, deep in meditation. I wondered if he had been there all night. As the rays of the sun slowly filled the valley with light, the monk came out of his reverie. He stood up and stretched, still on the edge. He looked at the rising sun, let out a deep breath and turned around to climb back up the road. I was fascinated.

As he came up to the road, I approached him and asked him wasn’t it dangerous being so close to the edge of the abyss. He responded, Are we all not just two minutes from the abyss anyway?

I realised at that moment how right he was. Most of us don’t recognise this or acknowledge it. What we all want is to harness the power of time, to slow it down, speed it up, recapture it or simply make it count. But the only time any of us can truly master is right now.

That morning in the Himalayas, I learned a very important lesson. Instead of coasting through life waiting for life to happen to me, I woke up to the importance of living my life with a sense of urgency, clarity and focus.

If something is important enough to you, then why wait for a specific date? There’s no guarantee that something won’t change or detract you from it before that date. All you have is now. We should get up every morning and count ourselves fortunate for having another shot at making a difference, but with urgency. I leave you with these lines from Christopher McDougall’s Born to Run that defines a sense of urgency brilliantly.

Every morning in Africa, a gazelle wakes up, it knows it must outrun the fastest lion or it will be killed. Every morning in Africa, a lion wakes up. It knows it must run faster than the slowest gazelle, or it will starve. It doesn’t matter whether you’re the lion or a gazelle — when the sun comes up, you’d better be running.

So, use the twelve days of Christmas as a time of reflection. A time to look back at how the year has gone, and what you’re going to shape for yourself in the coming year. I urge you to think about your NOW. Let that urgency fuel actions that lead to deeper connections, a higher purpose, and finding your passion and joy. Use the twelve days to make a difference to yourself and your business next year.

Lessons in entrepreneurship from grandmaster Magnus Carlsen

The history of chess is a history of metaphors and moral lessons. Underlying a game of chess is an abstract structure of rules and relative powers, which can be quite mind-boggling. The game emerged in C5th India, but it wasn’t until the C19th, when the set was standardised into the Staunton version we play today.

To follow a professional game is to get lost in a swamp of algebraic options and notations. When the 13-year-old Bobby Fischer sacrificed his queen against Donald Byrne in the so-called ‘game of the century’ in 1956, it was considered one of the finest moves in chess history – a greatness not quite communicated by Be6

Chess is an endless pursuit, a game of longevity with logical consequences and sly entrapment. After sacrificing his queen, another 24 moves later, Fischer won – a result, he’d worked out, that was inevitable if he let his queen go. It was sacrifice that was also attack, violence that was also composure.

When a chess player looks at the board, he does not see a static mosaic, but a magnetic field of forces, charged with energy, potential and intrigue. A game of chess opens in a state of equilibrium, and if the optimal move is made with each play, a draw is all but assured. At the elite, grandmaster level, more than half of contests are drawn.

Sven Magnus Øen Carlsen is a Norwegian chess grandmaster and the current World Chess Champion. His peak Elo rating of 2882, achieved in 2014, is the highest in history. Carlsen became World Champion in 2013, retained his title the following year, and won both the World Rapid Championship and World Blitz Championship thus becoming the first player to simultaneously hold all three titles.

Magnus tries to put the accent on play, less on preparation, and is seen as combining the talents of two of the all time greats, Karpov and Fischer. He’s known for getting his positions then holding on with a bulldog bite. Exhausting for opponents, one of his most feared qualities is his ‘nettlesomeness’ – his creative moves pressurise opponents into mistakes. Carlsen’s endgame prowess has been described as among the greatest in history.

The World Chess Championship of 2018 began with a series of twelve games played under classical time controls, the traditional slow pace of play. Carlsen failed to win a single one of his contests against the challenger, American Fabiano Caruana, but fortunately for the Norwegian, Caruana never reached a checkmate or extracted a resignation either.

With each of the dozen classical games ending in a draw, the match moved to a series of faster-paced tiebreakers, starting with a series of four ‘rapid’ games, in which players are allotted less than one-quarter the thinking time of the classical format. Carlsen, the stronger competitor in speedier formats, won the first three games to clinch the tiebreaker and retain his title.

To the casual observer, three weeks of drawn games may sound excruciatingly boring, but like a football match with smart, impregnable defences, or a baseball World Series studded with scoreless pitching duels, the chess title match featured two equally matched grandmasters competing at an extremely high level.

In chess, every piece serves a purpose. You start the game with a set of pieces, from king to pawns, each with their own ability and position. Novice players push forward immediately with their back row, trying to get their most valuable pieces into win positions early. Experienced players, however, know that it is the pattern of all their pieces working in concert that creates reliable success.

Master chess players see the unfolding patterns of the board over time, thinking not in terms of one piece or one move, but in terms of the entire board over dozens of moves. This ability to analyse actions and their outcomes, combined with skilled pattern recognition, is what defines strategy.

The objective is to play the board, not just your plan. When playing chess your opponent is trying to predict and undermine you, applying their own strategy to capture more pieces, so, what do you do? One crucial skill is the importance of taking time for reflection. It’s in reflection that the brain has time to learn, to process new information, to recognise patterns, and recall previous successful moves.

I see many similarities between chess and running a startup business from the strategy, thinking and tactics behind the game. Let’s look at the lessons and learnings we can take from Carlsen and his recent Word Championship success.

The first phase in a chess game: the opening As Carlsen shows, the purpose of the opening isn’t just to get immediately ahead, rather it’s to set the stage for the type of middle game you want. This can also mean manoeuvring for the type of game your opponent doesn’t want. The openings are the only phase in which there is the possibility of unique application, you can find something that no one else has found. Be first, and be brave is the lesson for a startup, but equally don’t rush.

The second phase: the middle game What sort of middle game is our opening going to lead to? Is it one we are prepared for or have our opponents out foxed us and we’re playing catch-up? We must also play the middle game with an eye on the endgame. In a startup it’s important to have a strategy, tactics and a game plan thinking in period of three months, with objectives and key milestones.

Dream a little, don’t settle automatically for routine solutions The paradox of chess is that there is a routine set down by mathematics to make a strong move based on its objective merits. But recall Carlsen’s approach is a combination of freedom and discipline, sober evaluation and calculation mixed with outlandish ideas.

In a startup, you won’t find new ways of solving problems unless you look for them and experiment and have the nerve to try them when you find them, but ensure flair doesn’t mean or you spend your life making beautiful blunders.

The future is a result of the decisions you make in the present The strategist starts with a vision of the future and works backwards to the present. Carlsen makes the best moves because they are based on what he wants the board to look like ten or twenty moves ahead. This doesn’t require the calculation of countless twenty-move variations, but an evaluation where his fortunes lie in the position and establishes objectives. Having a vision for your startup is just as important.

Intuition & analysis Even the most honed intuition can’t entirely do without analysis. Intuition is where it all comes together – our experience, knowledge and judgement – or even hunches. But it doesn’t matter how far ahead you see if you don’t understand what you are looking at before you, so combine the two. No matter how much practice you have and how much you trust your gut instincts, analysis is essential.

Attack An attack doesn’t have to be all or nothing, or lightning quick. Sustained pressure can be very effective in chess, and creating long-term weaknesses in our opponent’s position can lead to a win in the long run. One of the qualities of a Carlsen is his ability to get the maximum out of a position without overstepping and trying to achieve more than what is possible.

In chess, the defender has to race around to cover the threats, but against constant pressure the job soon becomes impossible. Moving to cover one breach creates another until something cracks and the attack breaks through.

In chess we have the ‘principle of two weaknesses’. It’s rare to be able to win a game with only a single point of attack. Instead of becoming fixated on one spot, we must exploit our pressure to provoke more weak spots. So a large part of using the initiative is mobility, flexibility and diversion. In business, it’s a combination of product, service and price that creates a winning position.

Initiative Once you have the initiative you must exploit it. Carlsen reminds us that the player with the advantage is obliged to attack or his advantage will be lost. In business, a lead in initiative can be converted into a sustainable position. Being a step ahead means we can keep our competition off balance, shifting and moving in order to provoke weaknesses.

In business, going on the front-foot requires perfect timing as well as nerve. The window of opportunity is often very small, as with most dynamic situations. No neon sign appears to say that there is a big opportunity right around the corner, so balance opportunity with rationale – back to the combination of freedom and discipline in your game plan.

When you are winning, don’t get complacent Winning creates the illusion that everything is fine, success is seldom analysed as closely as failure and we are always quick to attribute our victories to superiority, rather than circumstance. When things are going well it is even more important to question. Over-confidence leads to mistakes, a feeling that anything is good enough. Our egos want to believe that we won brilliantly against tough competition, not that we were lucky and ‘right time, right place’, but typically, however, the winner is just the player who made the next-to-last mistake.

Carlsen shows that if we’re going to get the most out of our talent we have to be prepared to have a game plan, practice, think on the spot, analyse ourselves critically and improve our weakest points. The easiest thing is to rely on talent and focus only on what we do well. It’s true that you want to play to your strengths, but if there is too much of an imbalance growth is limited. In business, the fastest way to improve overall is to work on your total game, and all the constituent parts.

Chess is a mental game, that requires vision, tenacity, thoughtfulness, and multiple tactics. From this we can take the thought that in a startup we can look for ways to experiment and to push the boundaries of our capacity in different areas, it really is a combination of disruptive and disciplined approaches, and agile thinking that will bring success.

How we spend our days is how we spend our lives

How we spend our days is how we spend our lives. What we do with this hour, and that one, is what we are doing. These words from American author Annie Dillard have always resonated with me. Of course, it’s an obvious statement, but reflect upon it, it has a deeper meaning than on first reading.

One of the most unchanged elements of our lives today is our working day, and how long we work. Generally, each of us does around eight to ten hours a day, and yet for most of us it is obvious that this has little to do with how efficient or productive that pattern is. At least, that is what I personally find for my own productivity. So what’s the right daily shift?

With stories from successful entrepreneurs working four hours a week (Tim Ferris) to sixteen hours a day (Elon Musk), it’s hard to know if there is an optimum shift. And why do we have eight-hour working days in the first place? The answer is from the Industrial Revolution. In the late C18th, when owners started to maximise the output of their factories, getting to run them 24/7 was key and for workers, ten to sixteen hour days were the norm.

These ridiculously long working days weren’t sustainable and a brave man, Robert Owen, a Welsh textile manufacturer, philanthropic social reformer and a founder of utopian socialism and the cooperative movement, started a campaign to have no more than eight working hours per day. His slogan was Eight hours labour, eight hours recreation, eight hours rest. However, it wasn’t until Henry Ford implemented the eight hour work day, that standards really changed.

In 1914 Ford not only cut the standard work day to eight hours, but also doubled worker’s pay in the process. Surprisingly, productivity off these same workers increased significantly and Ford’s profit margins doubled within two years. This encouraged other companies to adopt the shorter working day as standard.

So the reason we work eight hours a day isn’t scientific or much thought out with regard to the well-being of workers, rather it’s a century old norm for running factories efficiently.

However, let’s not forget that as humans, we are distinctly different from machines. Machines move linearly and humans move cyclically, and today’s business and economic models are fundamentally different. On this basis, research by Tony Schwarz suggests managing our energy rather than time, and identified four different types of energies to manage every day:

  • Your physical energy – how well are you?
  • Your emotional energy – how happy are you?
  • Your mental energy – how well can you focus?
  • Your spiritual energy – why are you doing all of this? What is your purpose?

Time, though it makes animals and vegetables bloom and fade with amazing punctuality, has no such simple effect upon the mind of man. There is an unshakable and discomforting sense that in our obsession with time in terms of optimising our routines, and maximising our productivity, we have forgotten how to be truly present in the gladdening mystery of life.

Equally, beware the startup mantra that a working week of relentless twelve-hour days is needed. Anything else, and well, you may as well not bother. Not true.

The secret of success is to be fully awake to everything about you. You also need to instil a set of good daily habits around your energy and time. Not only do the habits we hold dictate the quality of our lives, but they also reflect our potential for success. Bad habits will always hold us back.

Of course, the worst habit is procrastination, wasting time doing nothing. Hesiod, a Greek poet who lived in the C8th B.C., put it best: Do not put off your work until tomorrow and the day after. For the sluggish worker does not fill his barn, nor the one who puts off his work; industry aids work, but the man who puts off work always wrestles with disaster.

As the complexity of our working life grows, we need to renew our commitment to simplicity, paring back and focus, so that we have space to breathe and control our energy, as highlighted by Schwarz. Leo Babauta identifies a number of reflections, which resonate with me:

We create our own struggles The stress, the frustrations and disappointments, all the busyness and rushing – we create most of these ourselves. By letting go, we can relax and live more simply to focus on the things that matter. How much of the tension in your working day is self inflicted?

Become mindful of attachments Recognising that we fill our own heads that leads to clutter and complexity is half the battle, only you can put a stop to the bad habits. What are the things that loom and fill you head, like the box of frogs leaping everywhere in a random manner?  What is important, and what becomes urgent, and why?

Create a prioritisation system Stephen Covey once said: The key is not to prioritise what’s on your schedule, but to schedule your priorities. We often tend to miss the essentials that bring value in the long run or focus on a single thing too much and leave everything else in the backlog. Time management strategies like Getting Things Done design a methodology structured around creativity, focus, and efficient planning.  Learn to prioritise both long-term activities that gain momentum later in time, and short-term goals necessary for incremental results.

Distraction and constant switching are mental habits We don’t need any of these habits, but they build up because they comfort us. We can work more simply by letting go of these mental habits. What would life be like without constant switching and distractions? The addiction to smart devices and social media are primary examples of this.

Single-task by putting your work focus in full-screen mode Imagine that everything you do goes into full-screen mode, so that you don’t do or look at anything else. You just inhabit that task fully, and are fully present as you do it. Things get your full attention, and you do them much better. And you can even savour them.

Create space between things We tend to cram as much as possible into our days and this becomes stressful, because we always underestimate how long things will take. We never feel like we have enough time because we try to do too much. But what would it be like if we took a few minutes’ pause and break between tasks, to savour the accomplishment of the last task, to savour the space between things, and time to think?

Get clear about what you want, and say no to more things. We are rarely clear on what we want to complete in a day, and often the course of a day veers off in a direction we didn’t anticipate. When someone invites us to do something cool, we instantly want to say yes, because our minds love saying yes, to all the shiny new things. Saying no to more things at work would simplify our lives, having discipline means giving more focus and more chance to get stuff done.

Practice doing nothing Allocate unstructured time – this is exactly what it looks like, it is a time allocated for nothing. By ‘nothing’, it’s anything aside from a work agenda. Unstructured time is your ‘me time’. Why? The more time you put into your schedule, the busier you get. And the busier you get, the more you push yourself into physical and mental exhaustion. The point is it’s the time when your brain is free to wander which allows you to be more imaginative and refreshed, thus, having more energy, attention, and focus on work.

Create a long-term roadmap While it’s okay to have individual tasks emerging from your interactions during a working week, creating a long-term plan lets you focus better, and decide whether your new tasks are in line with your goals. Set out your key goals, assign milestones, and take it from there.

By defining the key issues that are crucial for your future success, you can determine the expected outcomes and measure them once or twice a week. You will also get a clearer picture of your weekly availability and stop overusing your buffers by putting too much on your plate.

The problem isn’t that we have too little time – we all get the same amount of time each day and each week – it’s possible that we have too many things to do. Actually, the real problem is that we want to do too much in the time we have. We want more, and what we have is never enough. It’s this lack of being satisfied that is the real problem. If time flies when you’re having fun, it hits the afterburners when you don’t think you’re having enough.

The most productive entrepreneurs think about what their time will be worth in the future, and focus on doing stuff today that is important for tomorrow. Think about it, all that really belongs to us is time in the moment. No use thinking of the past for its gone, don’t think of the future because it has yet to come.

We live in actions, thoughts, breaths and feelings, not in figures on a dial, yet it is the hands on the clock that dictate our attention.  It’s being here now that’s important. Time is a very misleading thing. All there ever is, is the now. We can gain experience from the past, but we can’t relive it and we can hope for the future, but we don’t know what it will bring.

What might have been is an abstraction, whilst time remaining is a perpetual possibility, but both exist only in a world of speculation. As T S Elliot said, Footfalls echo in the memory, down the passage which we did not take, towards the door we never opened.

So, let’s reflect again on the words of Annie Dillard: How we spend our days is how we spend our lives. What we do with this hour, and that one, is what we are doing.

The future is unwritten, so make your mark

Rebel’s Wood is a young forest on the Atlantic-facing North West side of the Isle of Skye. Hidden away on the shores of Loch Bracadale is this beautiful woodland of native broad leaf trees, predominantly Birch, Alder, Rowan, Oak and Willow. This healthy young forest is doing well after taking a while to poke their heads above the bracken, due to the slow growing conditions of the far North.

The wood was formed by some 8,000 saplings being planted in 2003 in memory of Joe Strummer, founder and front man of the Clash, who died in 2002 aged 50 from a rare heart condition. Strummer was instrumental in setting up the Future Forests campaign, dedicated to planting trees across the world to combat global warming, so it’s an appropriate commemoration.

Joe Strummer was a pioneering musician. The Clash were one of the great rebel rock bands of all time, fusing a mélange of musical styles, with riotous live performances, and left-wing political activism, that inspired many. Through his songwriting Strummer showed young people his radicalism, defiance, and resistance to social injustice.

After releasing a final album in 1985, the Clash broke up for good, and Strummer went into a personal wilderness for over a decade. Returning with what was to be his final music venture, with a new band, The Mescaleros, Strummer was reborn. Remarkably, his final music displays a steadfast work ethic and creativity, experimentation and innovation in his musicianship.

Strummer and The Mescaleros recorded three innovative albums, which showcase a renewed, vibrant Strummer producing music radically different from his previous work.  More insightful and mature, here is a collection of stunning compositions and poetic, freely associative lyrics concerning a host of global subjects.

On 15 November 2002, Strummer and the Mescaleros played a benefit gig for striking fire fighters in London, at Acton Town Hall. Mick Jones, his former partner in The Clash was in the audience, and in an impromptu act, joined the band on stage to play a few classic Clash tunes. This performance marked the first time since 1983 that Strummer and Jones had performed together. But within three weeks, Strummer was dead.

Strummer made his mark, redefining music, and reaffirming the principles of committed, intelligent political and social commentary and opposition through music. For someone who used his music to galvanize and promote progressive action, his final performance was most fitting.

In three weeks time, on 28 September, a 32-song compilation album titled Joe Strummer 001 will be released, featuring some unheard demos from The Clash, twelve new songs and Strummer’s final recordings. This will be the last time we will hear from Joe Strummer.

Strummer was dynamic, controversial and confrontational. His social conscience, attitude and acerbic, verbal wit in his lyrics, and cutting, humane and distinct voice made him one of the most talismanic musicians we’ve ever seen. He epitomises disruptive creativity. Originality was a trait characterising both the man and musician.

His brutally confessional and outspoken work was a huge influence on subsequent generations of singers, songwriters and social reformers. He made people think, he made me think. In the years since his death, his image has become a staple of T-shirts and posters, used as a symbol of individuality. He had interesting things to say, and was more interested in pushing boundaries than just making commercial music.

Strummer’s ideology of constant innovation and originality in his craft is very rare. His zest and restlessness puts him alongside the names we associate with C21st tech entrepreneurship and innovation, people who’ve built amazing digital services, devices, new business models or social-media platforms. Like them, Strummer wanted to open up fundamental opportunities for humanity, but through his music rather than tech.

Strummer had the entrepreneurial spark that emphasises experimentation and individuality. Cloning produces replicas, not originals. Originality. What does it mean to you? Originality results from the power of imagination, like Picasso and Einstein, Bowie, Jobs and Musk.

It’s up to the individual to take advantage of that imagination and turn it into something great. Imagination leads us to accomplish our greatest achievements. When you dare to be an original, you are in essence daring to be yourself and who you really are. That’s entrepreneurship. It’s true. Life is too short to live it trying to be anything other than your true original self. Be who you are, and be it the best way you know how.

So how do you do this? Here are some thoughts as to what made Strummer the individual, his entrepreneurial dna, and the takeaways we can learn from him, with parallels to the tech innovators who surround us today.

Start small Bootstrapping and learning your craft, with a strong work ethic and determination, will always give you the foundations to make your dream a reality. You have to make a start, make it happen for yourself. Strummer never forgot where it all started for him: I bought a ukulele. No kidding. I saved some money, £1.99 I think, and bought it down Shaftesbury Avenue. Then the guy I was busking with taught me to play Johnny B. Goode. I was on my own for the first time with this ukulele and Johnny B. Goode. And that’s how I started.

Never give up attitude One eminent trait of Strummer is that no matter what the obstacles, he never gave up. He was exceptionally self-driven. Unlike ordinary men, he displayed determination to continue and keep moving forward through all challenges. He had a clear idea of what he wanted and was wholeheartedly driven to do the right thing Persistence is very important. You should not give up unless you are forced to give up.

Aim for the big picture Strummer wanted to be the best, get his voice heard above everyone else. He had something to say. He was ready to take big risks when there were no short-term gains in sight. There was a time when no one believed in him or his music, but this did not dent his self-belief. He just kept going – keep the big vision, take small steps – and then with The Mescaleros he went again, saw success. Nothing is impossible.

In the words of Muhammad Ali, Impossible is just a big word thrown around by small men who find it easier to live in the world they’ve been given than to explore the power they have to change it.

Strummer’s enormous ambition to do what everyone said couldn’t be done far exceeded everyone around him. He was in dispute with his record company for eight years, and released no new music, yet he kept fighting. He aimed for breakthroughs instead of incremental improvements. He always targeted disrupting systems instead of innovating incrementally.

Strummer was audacious, his philosophy reflected in these quotes:

Listen to the voices in your head – what do you mean, you don’t hear voices inside your head, is it just me then? Whatever the voices tell you, trust them and your instinct, and go for it. Trust yourself and your intuition.

Expect a lot from yourself, believe in yourself Don’t let someone else define your agenda, you decide what is possible for you. Dare to believe you can be the best, and make it happen. Embrace challenges and setbacks as defining moments, learn from them, use them as springboards.

Chose your attitude Regardless of appearances, no one escapes life without enduring tough moments and cul-de-sacs. The truth is, life is messy and unpredictable. The difference between those who overcome challenges and those who succumb to them is largely one of attitude.

Build prototypes Joe’s risk-taking and creativity always had a balance between experimentation and implementation. He didn’t just throw caution to the wind. He prototyped and tested many versions of his songs, he re-recorded constantly, always looking for some new and unique angle.

For each finished track, there were about twenty alternate takes in different styles and genres. He practiced each version over and over until something clicked. If after a while, he couldn’t come up with something that met his standards, he dumped it.

He was tirelessly, unflaggingly optimistic Despite all his trials and tribulations, Strummer also had an ace up his sleeve – he had a resolute glass-half-full mentality, ignoring the doubters and naysayers. The secret to his innovation lied in his enthusiasm. If you wake up in the morning and think the future is going to be better, it is a bright day. Otherwise, it’s not.

Alongside Strummer’s thinking, I’ve always held JRR Tolkien’s words in The Hobbit as inspiring about choosing your attitude for personal or business growth:

The greatest adventure is what lies ahead

Today and tomorrow are yet to be said

The chances, the changes are all yours to make

The mold of your life is in your hands to break

The future is unwritten There were moments when Strummer wanted to be left with his thoughts. He liked being alone, he needed time to compute what he had listened to and heard. He once said Thinking is what gets me out of bed in the mornings. But according to his wife Lucinda, it was also his excuse for burning the midnight oil. He would say, ‘I’m thinking, I’m thinking.’ And I would go: ‘No you’re not, you’re just staying up!'”

The future is unwritten is a headline quote just before his death, which captures the essence of Strummer and entrepreneurs, restless, curious individual, never satisfied with the status quo. He continuously sought self-growth, anything he could do to break new ground. This helped him grow as an artist and human being, and further distanced himself from others as being unique. He was an individual, in every sense of the word.

In today’s startup environment, we have to be different to be seen. Don’t be a sheep in wolf’s clothing, or another sheep’s clothing. It’s better to fail in originality than succeed in imitation. Individualism is a human thing. Don’t waste your time trying to be a copycat. Be yourself, stand out from the crowd, because those who mind don’t matter, and those who matter don’t mind. Go easy, step lightly, stay free.

Directions to Rebel’s Wood – From Dunvegan follow the A836 South for half a mile; turn right onto the B884 and follow for half a mile; turn left to Orbost (signposted) and follow for two miles. Park in the yard and follow on foot the track to Bharcasig (Barabhaig) and continue south to the site.