Reflections on the failure of Flybe offer insights for your startup strategy

If 007 is taking cover for the next few months, what hope is there for us mortals left exposed to the economic ravages of the spreading coronavirus? The release of the next James Bond film, No Time To Die, has been postponed until November. There will be better profits made then, and film distributors can afford to wait.

Others can’t, though, they have to battle through some tough times ahead, and airline Flybe collapsed on Thursday, the first to fall because it had underlying financial health problems in the most exposed sector to the economic impact of coronavirus. This has been underlined with an announcement by Lufthansa that it plans to cut up to half its capacity in the next few weeks, while grounding its biggest aircraft.

There will likely be big differences in vulnerability and impact between sectors. There will be a shift to online shopping, but while household income is uncertain, big ticket expenditure could stop abruptly. But let’s look at Flybe, because in reality the sharp downturn in revenue in response to the global infection was the final straw that broke their business model, and offers insights to startups intent on an aggressive, high growth strategy.

Flybe carried 8m passengers a year between 56 airports in the UK and Europe, with over 210 routes across 15 countries, but had a very unstable fragile strategy, operating model and ownership history. The Flybe brand originated in July 2002, positioning itself as a full-service, low-fare airline. Various pricing and product introductions were made in line with this position, such as discounted one-way tickets, the abolition of overbooking practices, a customer charter of the airline’s service standards, as well as compensation for delays.

The company acquired BA Connect in 2007, increasing its route network in both the UK and continental Europe, making Flybe Europe’s largest regional airline. But there were turbulent times, and fast forward to 2013, and Flybe sold its slots at Gatwick for £20m – out of 158 routes flown, 64 did not cover the operating expenses of crew and aircraft.

Despite this downsizing, in April 2014, Flybe announced that it would launch domestic and international flights from London City Airport, signing a five-year deal. Into 2015, Flybe announced new routes from Cardiff and Sheffield Airport starting nine new European city routes, and twelve months later opened a hub at Dussledorf.

Despite this growth strategy, November 2018 saw a 75% collapse in the share price as Flybe announced that it was talking about a potential sale. Subsequently, the Connect Airways consortium acquired the business, which included Virgin Atlantic and Stobart Aviation, with £100m of new funding provided to support the business.

Flybe announced plans to be rebranded as Virgin Connect, but in January 2020, it emerged that Flybe was again in difficulties, and a deal was reached on 15 January, entailing a deferred payment for Flybe’s Air Passenger Duty debts and increased funding from Connect Airways.

As of 28 January 2020, Flybe operated 36% of all UK domestic flights, but on 5 March, they filed for administration and ceased all operations with immediate effect after the Government failed to grant a proposed £100m bailout loan. Virgin Atlantic refused to continue financial support despite its investment of £135m, and placed part of the blame on the negative impact of the coronavirus outbreak on Flybe’s trading.

Was Flybe too ambitious? For the past fifteen years Flybe has been trying to join the big boys of aviation and failing. The serious push came when it raised money with an IPO, and set out a plan to become Europe’s biggest regional airline, flying mid-sized planes between secondary cities. The model works brilliantly in America, where regional airlines, often flying as franchises of the larger network carriers, are a large and thriving business.

It did not work – or at least Flybe did not make it work. It retrenched, and was left in the farcical situation of paying for a fleet of aircraft that it could not fly. The remaining network was still too big, and cash resources dwindled.

So what are the elements of the Flybe business model that ultimately caused its failure, and what can startups learn from their mistakes?

1. Operating a market niche made it vulnerable Flybe dominated the regional UK market, so it was particularly exposed to anything that went wrong in this market – the recent fall in demand prompted by the coronavirus outbreak just added to its list of woes. It already had to contend with storms disrupting travel and the effects of Brexit creating sluggish UK consumer spending. The weak pound following the Referendum also worsened the impact of increased fuel and aircraft leasing costs.

Lesson: don’t put all your eggs in one basket; don’t get complacent when you have dominant market share, take a counter view of inherent vulnerability to apparent strength.

2. It operated in a highly competitive market Aviation is a highly competitive industry at the best of times, saddled with high-cost assets, and key costs that fluctuate uncontrollably – mainly fuel, which accounts for around a third of total airline costs. On top of that, they face high regulatory costs. The UK is particularly competitive, with Flybe squeezed between major airlines such as British Airways and the big low-cost carriers like Ryanair and EasyJet.

Lesson: Always keep a keen eye on your cost base when focused on a high-growth strategy, revenues can often not hit targets or market share be impacted by external margin pressures out of your control.

3. Flybe paid more tax than other airlines Airlines have to pay Air Passenger Duty (APD), a tax per passenger on flights taking off in the UK. For international flights, APD only has to be paid on the route out of the country, but for journeys within the UK, APD is paid both on departure and arrival. The levy is thought to have cost Flybe more than £100m a year, something it had long complained about. The government was considering adjusting the APD and helping Flybe.

Lesson: There are often specific compliance costs or costs of entry into a market, which should be recognised as a harsh burden on the business model, hitting your competitive agility, and factored into your day-to-day thinking.

4. It had too many planes A decade ago, Flybe had ambitious pan-European plan, placing an £850m order for 35 Embraer 175 jets to underpin its expansion. But for years after that it struggled with overcapacity. Flybe ended up putting planes on routes to use the planes, rather than buying a fleet to fly routes effectively. It was a burden, in reality it really was too big for what it’s trying to do.

Flybe’s overcapacity showed it needed to operate smaller aircraft over a slimmer network, and maybe switch its focus to concentrate on the corporate market and forget about endless retail seat sales at peppercorn prices. This would mean higher fares but hopefully a better quality, repeatable customer model.

Lesson: A relentless focus on charging forward can blindside the downside risks and adverse long-term impact of short-term errors. Don’t be blinkered by growth-for-growth’s sake, take a balanced view of opportunity versus risk.

5. There were conflicting shareholder objectives The takeover by the Connect Airways consortium failed because the partners had conflicting objectives and were strange bedfellows. Virgin was eager to feed its long-haul flights at Heathrow, and perhaps snaffle along the way some of Flybe’s valuable Heathrow slots, whilst Stobart was eager to keep regional flights at its main asset, Southend Airport.  The third partner, Cyrus, was a VC and thought it might make money if the business was resuscitated. None of these were compatible with each other

Lesson: Ensure there is genuine compatibility and alignment of vision, purpose and strategy with your co-founders. Never let financial metrics convince you a long-term arrangement has merit, it simply masks the underlying paradoxes.

6. The pricing strategy must support the business model Coronavirus hastened its collapse, but Flybe’s pricing policy was flawed. For any form of travel, the operator with the fastest service generally charges the most. That used to be the case before the arrival of low-cost airlines, when domestic flying was considered a luxury. In Flybe’s case, although it held a monopoly over most of its mainland domestic routes, it was undercutting rail fares sometimes by as much as 50% – because the travelling public compared the cost of flying with surface transport.

However, at the same time as average fares have fallen, squeezing margins and leaving no room for mistakes, Flybe was posting annual losses of £20m.

Lesson: Price on purpose, and price for profit. After a period of entry pricing to gain new market share in a new segment, your value proposition has to fit around the competition and your business model. Don’t kid yourself demand v supply rules don’t apply.

7. Poor customer experience They had a mad hand baggage policy. I had a bag that was 5mm bigger than their cabin baggage guide at the gate. They charged £30 to check it in and, of course, I had to wait 45 minutes to get it back at the other end. The published dimensions of my hardsided case were within the Flybe size limits. I resolved never to fly it Flybe again and never did.

Lesson: Think about the critical non-essentials that can have an out-size adverse impact on the customer experience. Convenience, simplicity and ease-of-use are great customer experience virtues – introduce friction and it all unravels.

8. Dysfunctional culture Flybe acquired many rival’s routes, aircraft and staff and took many franchises into its brand, but wasn’t successful at integrating firms with different work cultures. Even though they were successful at operational integration of small companies, it failed to merge different work cultures.

High attrition rate in its work force compared to other organisations in the industry resulted in it having to spend a lot more than its competitors on training and development of its employees.

Lesson: Creating a diverse and inclusive workplace culture is vital as you scale a startup, ensuring there is a vibrant underlying set of values and philosophy that enables your business to build internally, besides fuelling external growth.

All of the above were factors before coronavirus came along, combining to trigger Flybe’s demise. They were not even able to maintain good revenues on unique routes. Flybe failed because it forgot what its core business was and an over ambitious strategy expanded it beyond it viable economic model.

Startups beware. The adrenalin of growth and soaring ambition can cloud your judgement and blindside some key signs that your model isn’t as unique as you expect.

Failure. We’re hypocrites about it. You find scores of pleasant aphorisms celebrating the inevitability of failure of underdogs and entrepreneurs, their determination to come fighting back and the importance of learning from it, but in real life failure is painful.

Optimism is key, as Friedrich Nietzsche said, That which does not kill us makes us stronger. A willingness to stumble during a quest gives the motivation to spur us onto success against all odds in the first place, so don’t let failure remove your spark, but embracing failure to encourage entrepreneurship is misguided. Keep an open mind as you build your startup strategy, and always be agile, alert and vigilante – euphoria, ego and complacency are virus-like killers to your startup business model.

What we can learn from the entrepreneurial spirit of Manchester baristas

From the Northern Quarter to Spinningfields, there are hundreds of coffee shops in Manchester. I am sitting in one now, on a damp Manchester March morning. It’s blowing a hoolie out there with the usual horizonal Manchester rain. Inside, it’s different, there is a vibrancy of energy, chatting, laughter and camaraderie, the people of Manchester bonding on this dour Tuesday morning as the windows steam up.

So many features of this airy cafe are familiar to others in the city – the stripped back facades and basic décor, the all-consuming noise of hissing steam. Then the heavily tattooed barista, who has Death before decaf etched into one of his arms. I overhead the chat: I had to learn how to make 400 coffees in a morning.

The place is cramped, tiny stools at tiny tables piled into a tiny space. A small kitchen sends out freshly made artisan breakfast meals that are just fascinating in design and flavours, matching the artistry on the menu boards on the wall, and in reality judging by the gusto with which they are consumed, tasty. Scrambled eggs with avocado on sourdough toast seems to be breakfast of choice.

The cafe’s vibe is warm and welcoming, with six staff working at a pace with more arms than an octopus serving a customer base that comes and goes with amazing frequency. What I see here is an example of entrepreneurship at a much smaller, individual scale – forget the tech frenzy engulfing Manchester, the wave of independent coffee shops are the playgrounds of barista entrepreneurs.

The barista-entrepreneur is no different from any other person choosing to launch their business idea into a startup reality. They need to do understand their market, learn their craft, secure funding, find premises, create and test their product and then launch it. And then they work, they really do.

In small independent coffee shops, the barista serving your flat white is often one of the founding team, having to juggle everything from serving the coffee to mastering social media to managing suppliers. They are operating in a highly competitive and saturated market, against other independents and the global chains. They will stand or fall on the quality of their product, customer service and ambiance of their venue.

I enjoy working in Manchester, the hustle and bustle, sight and sounds, but most of all I’ve got into the habit of seeking out the artisan independent coffee shops mid-morning and mid-afternoon to recharge myself and use the new venue to observe entrepreneurship in action.

I watched baristas operate as true go-getters, from beans to roast to brew, offering signature blends of coffee with smooth taste, providing an alternative to the international chains known for the powerful brands, but their industrial scale lacking intimacy. The independents have a feel of craftsmanship and artisan care.

The extent of personalisation provided by the baristas surprises me, earning accolades from customers in their sincere greetings and genuine thanks. There is recognition and rapport between barista and customer, so much so, that in most cafes I visit, the baristas recognise the customer as they step in through the door, and what coffee they’ll want before they’re asked – despite them having thousands of customers each day.

Manchester does coffee. Coffee served quickly, exactly like the customer asks for it, they do it right, the baristas are prepared. Baristas serve two functions in this equation. Baristas make the coffee the way the customer likes the coffee, but before they do that, they listen and recognise what they customer wants.

They serve the very important function of listening. This made me stop, because I didn’t realise just how much practice it takes to listen, especially to the multiple variations of flavours of coffee available. It’s a vital piece in the customer relationship, over and above the coffee itself.

The latte served is exactingly made, very tasty, and perfectly portioned with milk that’s just hot and foamy enough. For those looking to try something new, there’s a rotating selection of boutique, in-season beans at a higher price point. Along with cortados and lattes, you’ll find the slightly more obscure shakerato, espresso shaken over ice and served with simple syrup and an orange twist.

But, back to the practice of listening. It’s a lot like the practice of delivering great coffee. Listen to what baristas say: I have that grande decaf mocha for you, when you’re ready; Tall skim cappuccino on the bar, just for you.  A little extra touch. No matter how crowded and busy the queue, they talk to their customers, and in talking with the customers, they learn about them.

So let’s look further at the lessons to be shared between successful entrepreneurs and baristas, what are their common attributes, behaviours and qualities?

Discipline Both have discipline, entrepreneurs to ‘make the main thing, the main thing’, to focus and not deviate. For a barista, maybe the game plan is simply consistency, prepare a great cup of coffee time and time again for every customer on every visit. All entrepreneurs have a North Star, a barista is no different. Indeed scaling a business means being consistent and delivering to every customer, time and again.

Keep a clear head Amidst the hullaballoo and the noise of the frantic queues in the coffee shop, baristas have to keep a clear head. In the heat of the moment, they cannot get caught up in the intensity and lose focus or the lessons learned from their training, which is an important skill to have as an entrepreneur. Entrepreneurs have to be both mentally alert, agile and ‘always on’, it’s what makes an entrepreneur see the opportunity when others around them can’t see the way ahead.

Resilience Boxers get punched in the face, some get knocked down. The difference between a good boxer and a great boxer is the ability to get back up. It’s the same for an entrepreneur, they have to be able to dig deep, look within themselves, and have the confidence, courage and heart to keep getting back up, no matter how many times they get knocked down.

Baristas may not get punched in the face, but sometimes when things don’t go your way, it may feel like it. But if you are confident enough in yourself and your business, and you want it bad enough, no matter how many times you get knocked down, you will find the courage and heart to keep getting back up.

Build muscle memory Muscle memory is equally important in business as it is in sport, especially when times are tough. Having weathered countless storms in the past, entrepreneurs rely on my muscle memory to kick in so that despite a loss, they maintain the mindset of growth and opportunity to go again and find new customers.  For Baristas, resilience in times of peak demand is needed to keep the customer experience as fresh and stimulating as the coffee.

Patience As an entrepreneur patience is as important as an ability to move quickly. Sometimes you may want to rush out and spread the word about what you’re doing or talk to potential customers, but if you move too soon, you may not have a full understanding of the opportunity. It is important to make sure that when an opportunity arises, you are prepared for it, able to recognise it, and attack it with great precision.

For the artful barista, it’s the combination of the quality of the product and the experience, they don’t cut corners despite the customer perhaps being in a hurry, creating the product takes time, care and attention, whilst finding a few moments engaging with the customer personally is a vital ingredient too. 

Enjoy the oxygen Top rugby players use a technique whereby they take 30-second breaks in-between agility drills, weightlifting, jump-roping and sprinting in a five-minute intense workout. During those brief seconds, they are exhorted to enjoy the oxygen. This teaches them how to breathe using their diaphragm, not their lungs, and to lower their heart rate during breaks in play when on the pitch.

So many business folks are so caught up in the heat of the moment that they don’t stop to take a deep breath, step back, and pause for reflection, or to appreciate, understand and evaluate what they’ve accomplished. Pausing to collect your thoughts, regain composure and adjust your physiology helps entrepreneurs persevere over the long-term, especially when encountering those unexpected speed bumps and disruptions.

I’ve seen the baristas do this too, spending a quiet moment to themselves to reflect on the events in their business that morning, enjoying the success of seeing returning customers, before going again. 

Put accuracy before power Business is more about rhythm, technique and accuracy than simply raw power. Power is useless if it misses its target, it wastes energy. That’s a great analogy for any entrepreneur who’s chomping at the bit to launch a new product or service, and dazzle the world. The best planned product or service will fail miserably if it doesn’t solve a customer want or need, all the smart marketing muscle in the world won’t matter.

This is how the independent coffee shops win against the global chains, they do lots of little things differently, they don’t try to compete on the same basis, they make a difference by being different, and focus on that. 

Keep moving forward Although entrepreneurial success is heavily dependent upon skill and the perfection of the craft, anyone can be broken physically by a relentless challenge. It’s hard to keep moving forward when you don’t see visible signs of success, it becomes as much a battle of wills and mental endurance as it does a battle of stamina, strength, and skill.

Many of the greatest successes are of those people who just kept working – James Dyson, inventor of the dual cyclone bagless vacuum cleaner, spent five years and produced over 100 prototypes of his machine before success. We never hear about the guy who quit, but the guy who persists and perseveres and keeps moving forward to their goal.

People’s desire for that perfect cup of coffee or shot of espresso creates a queue of people in a hurry, but where baristas showcase their art form of artisan beverage making, everyone is happy to wait, watching the barista perform with purpose.

I see tonnes of guile, grit, flair, personality and determination – and smiling faces – from the hard-working baristas in Manchester who put a long shift in every day. They knew that today was a step forward to success, even if it may not feel like it in the moment, but a focus on their horizon and holding their vision is vital to success.

As TS Eliot said, I have measured out my life in coffee spoons, and like everyone else who makes the mistake of getting older, I start my day with coffee and reading the obituaries. Why did the hipster burn his tongue? because he drank his coffee before it was cool.

Yes, we are now a nation addicted to coffee, and we love the barista’s style and craftsmanship, but’s it tough out there and the pace is fast. Like any entrepreneur they have discipline, clarity and focus to guide their thinking and making it happen. We could do worse than to follow their entrepreneurial spirit.

Innovation lesssons from Carl Elsener III and his Swiss Army Knife

Carl Elsener III started his working life as a teenage apprentice cutler straight from school, but from these humble beginnings went on to turn a relatively simple penknife into a global phenomenon – the multi-functional Swiss Army Knife.

The famous red-handled knife with the Swiss white cross has held a lifetime fascination for me, offering a spoon, fork, compass, screwdriver, mini-screwdriver for spectacles, can opener, wood and metal saw, toothpick, tweezers, scissors, pliers, key ring, fish-scaler and magnifying glass. Moving with the times, some latest models come with an LED light, laser pointer, USB memory stick, digital clock, Bluetooth or even MP3 player, but I’ve stuck with the basic model.

Elsener is up there as one of the greatest innovators of all time, with his product shaping a lasting impression of innovation, ingenuity and uniqueness. Today, 45,000 knives are produced daily in Ibach, Switzerland, providing current annual revenues of more than $500m and making Victorinox the largest cutlery manufacturer in Europe.

It started when Elsener’s grandfather opened a cutlery business in 1884. In 1891 the company won its first contract with the Swiss army. Members of the Swiss military received the first Elsener-designed knife, complete with a blade, reamer, screwdriver, and can opener. In 1897, he introduced the Officer’s Knife, which included a corkscrew. After his mother died in 1909, he chose her name, Victoria, as his trademark, then added the suffix inox (stainless steel was also called inox steel from the French noxydable) in 1921 as a nod to the tough components.

Elsener took over as CEO from his father in 1950 when the knives were still hand made. After introducing machine production, he quickly recognised the popularity of his Schweizer Offiziersmesser (‘Officer’s Knife’) among US forces personnel based in post-war Europe. It was the Americans who, unable to get their tongues round Offiziersmesser, first called it the Swiss Army Knife.

He was a tireless man who could work until two in the morning. When he woke up in the middle of the night with an idea, he wrote it down on the wallpaper so as not to forget it. Despite his success, his motto remained: Gueti sache chone immer no bässer wärde – Good things can always be made better.

US sales declined sharply after 9/11. Once a popular item at airport duty-free stores, the knives were banned from air travel. Victorinox refused to lay off employees, instead coming up with an unorthodox solution: it leased workers to other companies, but continued to pay their wages. The company has since adapted some of their products to be flight-friendly, including versions that contain all of the original tools minus any blades.

Does the Swiss army actually use Swiss Army knives today? Absolutely! The army also has an implement not found on civilian models that can open ammunition cans and scrape carbon from firearms. Not much of a weapon there. Corkscrews. Bottle openers. Come on, buddy, let’s go. You get past me, the guy in the back of me, he’s got a spoon. Back off, I’ve got the toe clippers right here. Apologies for the comedy, but I’ve had my Swiss Army Knife since a thirteen year old scout, and not sure I could fight off more than a rabid squirrel.

NASA commissioned a special edition for their astronauts, and the knife has been invaluable in various space mission emergencies, including the first time the space shuttle Atlantis docked with the Russian space station, and one of the tools on the pocket knife was used to open the hatch connecting the two. There are pictures of the moment the penknife was used to open the hatch.

Swiss Army Knives in space is just one of the many extraordinary episodes in the history of Elsener’s product. These include bespoke penknives being made for US presidents, and models of the original Swiss Army Knife being placed in the collections of The Museum of Modern Art in New York and the State Museum of Applied Arts and Design in Munich.

There is real dignity and romance to Elsener’s entrepreneurial endeavours, his is a moment of time in building a unique product and a business that scaled into a global enterprise with a clear brand identity. So what can we learn about his spirit, vivacity, attitude and creativity into today’s startup thinking? How do you keep innovating and pushing the ambition? Here are some of the best values of entrepreneurship and disruptive innovation that I see from Elsener that should spark your startup thinking today.

A DIY ethic drives innovation Elsener was revered for his Do-It-Yourself abilities. He didn’t quite make it up as he went along, but like any startup he had to find his market, experiment and determine product-market fit, working out where the audience was. The ‘product’ was simple and yet a work of precision and design. Success is achieved by a host of variables, none more so that sheer-bloodied single-mindedness to get up there and make it happen – talent rocks, but attitude is king. It’s about conviction and determination to make it happen – by doing it yourself. 

Belief Elsener took on an established industry with major, established organisations in control and broke the rules with his own product thinking. In doing so, he changed the dynamics and disrupted an established market. He had enduring success and created a lasting legacy, measured in branding and cultural – finance too, but that’s the applause, not the goal. Elsener made the mind shift change that is needed to begin thinking and behaving like a startup and ask themselves the questions that an entrepreneur must ask.

Authenticity inspires customers Elsener started with a bold expression of his own, to be truly authentic, not seeking to copy or replicate others. The startup leadership lesson here is one of my favourites: you can be confident and competent all you want, but if you’re not accepted as real, and having a point of difference in what you offer customer, you won’t inspire a following. What’s your signature tune and tone of voice?

Just copying something is no good, unless you just want to be a tribute band. It’s vital to keep playing around and pushing yourself in business, create your own product. Don’t be afraid to build a business or revenue model that plays to your strengths, even if it’s non-conventional – is there anything else quite like a Swiss Army Knife?

Be your own image If you plan on getting noticed, establishing a brand promise, and creating an image is vital. Elsener’s design makes the product instantly recognisable, it stands out visually, just as John Pasche designed the ‘tongue and lips’ logo for The Rolling Stones in 1971, originally reproduced on the Sticky Fingers album.

Playing it safe gets you nowhere – turn your back on competitors If you don’t take risks you’ll never excel. Playing it safe all the time becomes the most dangerous move of all. Deviate from routines. Rote activity doesn’t lead to the path of innovation or disruptive technology. Elsener never played it safe.

Turn your back on competitors. Yes, ignore them. They aren’t running your business. You are. So instead of focusing on your competitors, focus on your customers. Be empathetic. Know them inside and out. Invest in relationships, not transactions. Learn what makes them tick, how they feel, what they need. This may sound like basic sales training, but it’s vital at the brand level, too. If you know what matters to your customers, you can structure your brand offering with the confidence that it will connect.

Open mindedness Elsener’s work is drawn from a diverse range of influences. The uniqueness in the product plus constant change and update, combining existing elements in new ways, produces something entirely its own, with a prowess for almost throwing stuff together randomly to discover new combinations and possibilities. This ability to create genuine uniqueness is a key trait of any entrepreneurial business. Not all of Elsener’s experiments worked, but their willingness to try out new ideas, knowing that not all will triumph, is a trait every startup needs.

Stand for something, and be true to your purpose Elsener had a vision, was strong minded and had a clear sense of purpose. He was shaped by deeply held personal and passionate values and remained true to them, quickly finding out that there are millions of people who shared those same values and aspirations. Founders never rest on their laurels, they retain the mix of spirit, drive, and passion, more than willing to rebel against the norm, are restless do go again, yet stay true to their vision.

Be a brand At the brand level, you’re not competing product vs. product. It’s not a feature vs. feature game. Your brand needs to have a relevant place in your customers’ hearts and minds. So be true to your brand and the promise you make and bring it out in everything you do. Leading from your authentic vision and consistency of purpose will help your brand mean more to people. And that alone will make you more memorable.

Can you make your product or service stand out as a Swiss Army Knife? It is held that consumers have mind-space for only three brands in any given category: the leader, the challenger, and the one other company lucky enough (or hard-working enough) to be noticed. The rule of three may still be true, but the sheer proliferation of brands flooding a sector can make it especially difficult for any startup brand to stand out.

In an over-crowded category you may find yourself fighting against forces greater than direct competitors. Sheer clutter can be a more powerful distraction to potential customers than any competitor’s offering. Your brand and how it connects to the people that matter to you is a key in differentiating yourself from your competition.

We’re all the same decaying organic matter as everything else. We’re all part of the same compost heap. You need to be authentic, as Oscar Wilde said Be yourself, everyone else it taken, and as Steve Jobs was known for his Be Unique, Be Different personal motto.

Be unique, like a Swiss Army Knife. Don’t compare yourself with anyone else, if you do so, you are insulting yourself. If you want to stand out from the crowd, give people a reason not to forget you. Are you unreasonable? Here’s one good reason why you should be: The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. So said George Bernard Shaw in his play Man and Superman back in 1903.

In addition to surreal jokes about extracting boy scouts from horses’ hooves (or vice versa), there are tales of how the Elsener knives were carried by famous explorers from Everest climbers and American astronauts who took it to the moon. Sometimes macabre stories did the rounds of emergency self-amputations and life-saving tracheotomies. But it is a truly unforgettable product and brand.

Elsener would often be mistaken for a janitor when he opened the door to visitors to the factory in his overalls. He went to work daily on his bicycle. He handed over control of the family firm in 2007 to Carl Elsener IV, the oldest of his eleven surviving children. He was humble, but remarkable.

We look to the skies to change the world, but you don’t change the world simply by looking at it. You change it by living in it. Take a leaf from Carl Elsener’s book of life, and make your mark.

The rock ‘n roll entrepreneurial spirit of Dave Grohl

I have a wish-I-did-what-you-do-for-a-living man crush on Dave Grohl, founder and lead singer of the Foo Fighters. I have cycled through many musical heroes, from Ian Curtis, Johnny Rotten, Joe Strummer to Tim Booth. Whenever I hear Grohl perform or talk, I marvel at his intelligence and zest for his craft. Of course, everyone’s on a mission to be themselves at the deepest level, but I sometimes wish my job was doing what this guy does.

Music gives Grohl his spiritual conviction to ferociously animate himself. He founded The Foo Fighters as a one-man project following the dissolution of Nirvana after the suicide of Kurt Cobain. The band took its name from the UFOs and various aerial phenomena reported by aircraft pilots in WWII – which were known as ‘foo fighters’.

I know an embarrassing amount about Grohl. I could talk your ears off. For example, did you know Dave was the fifth drummer in Nirvana? I always think of that when I’m playing air drums in the car to Everlong – I’ll get my breakthrough I tell myself, I can be patient.

Following the release of Foo Fighters’ 1995 debut album, featuring Grohl as the only musician – so he consequently played every instrument – Grohl recruited bassist Nate Mendel and drummer William Goldsmith, as well as Nirvana touring guitarist Pat Smear to complete the line-up.

The band made its live public debut on February 23, 1995, at the Jambalaya Club in Arcata, California. Goldsmith quit during the recording of the group’s second album, The Colour and the Shape (1997), when most of the drum parts were re-recorded by Grohl himself. Smear’s departure followed soon afterward, though he appeared with the band on live shows, and rejoined as a full-time member in 2011.

The Colour and the Shape is an amazing record, including top tunes such as Monkey Wrench, Everlong, My Hero, and Walking After You. Before its release, Taylor Hawkins joined as drummer, followed by Chris Shiflett as lead guitarist. Fast forward to September 2017, and session and touring keyboardist Rami Jaffee joined as a full member, to complete the lineup.

At their loudest and most animated, Foo Fighters are noisemakers and musicians. Their grinding sheds a spark, which leads to an explosion, which leads to a crescendo. Grohl’s music combines the beauty of minimalism, the importance of music that’s stripped down, and a wall of noise. Foo Fighters tunes are marked by the technique of shifting between quiet verses and loud, sing-along choruses, huge guitars, powerful hooks.

They have the lure of punk with the energy and immediacy, the need to thrash stuff around, but at the same time, we’re all suckers for a beautiful melody. Often it’s a punishing industrial noise, a clattering din, but Grohl is an idiosyncratic figure in a world that tends towards the cookie-cutter.

Grohl is a whirling dervish on stage, and they frequently play concerts for over three hours. He’s a story of sheer passion. For example, on June 12, 2015, Grohl fell from the concert stage in Gothenburg, during the second song of the Foo Fighters’ set, and broke his leg. The band played without Grohl while he received medical attention; Grohl then returned to the stage, sitting in a chair to perform the last two hours of the band’s set while a medic tended to his leg.

The band are deep into their musicianship, and at gigs, each member tips their hat to their heroes – from Queen to The Stones to John Lennon – but the best I’ve seen was Pat Smear leading the band into a quick dash through the Ramones’ Blitzkrieg Bop. When they play, it’s blood and guts. I love their dissonance and the chaos.

Startup founders – as any band founders like Grohl – who want to follow any kind of memorable, meaningful path for their venture or for culture writ large, can’t settle for cheap radio-play solutions, or settle for a ‘one-hit wonder’ mentality.

To create real cultural touchstones, we have to understand that there is no such thing as an overnight success. There is no cheat. No corners to cut. No app store elevation to a speedy triumph. Because let’s face it, the majority of chart-toppers fail to occupy a place in the collective memory as we someday record it. However, Nirvana were inducted into the Rock and Roll Hall of Fame, on April 10, 2014, twenty years after the death of Cobain, so Grohl already has a legacy.

In business terms, you don’t need another ‘hit’, you need to define your vision and ‘what does success look like?’ aligned around specific outcomes. To build companies that create real customer loyalty, credibility, or a following like a band – measured either by word of mouth or clear metrics – you have to build experiences.

Not just products. Not pixel-perfect screens, it’s the human experience that matters most. How people think and feel when they use the thing you’ve built, hyper-memorable encounters, real human experience. It’s like those memorable concerts you’ll never forget. It’s only these kinds of experiences that any of us are likely to enjoy with relish or gusto in a year or two to ensure repeat purchases.

At this stage in the feverish, casino-like startup game, it’s a lottery at best. It’s not about memes, it’s about moments. Not ‘friends’, or ‘followers’ or ‘connections’, but faces. Physical, real-world experiences that complement our lives online, extending it emotionally and naturally, in way that we now need and crave more than ever before. Remember, in this rock-star era of startups, the ‘concert’ is monumentally more rewarding than the record. For customers. For audiences. For people.

After the death of Cobain, Grohl did not wallow in grief. He refocused and put himself back into the music. I was supposed to just join another band and be a drummer the rest of my life. I thought that I would rather do what no one expected me to do. I enjoy writing music and I enjoy trying to sing, and there’s nothing anyone can really do to discourage me.

Which means maybe it’s time to find that loud, noisy and energised version of the Dave Grohl in you, in the here and now. And if you can’t, start banging out some version of it in your garage as a start. So, let me count you in to some startup lessons from Dave Grohl. Ready? 1-2-3-4…

Be punk, not perfect Dave started out as the drummer in the punk band Scream. He began drumming on the pillows on his bed as a kid, and then took the rhythm that flowed through him on the road by the time he was seventeen. He never took drum lessons or guitar lessons. Actually he took one drum lesson and the teacher tried to get him to change the way he held the sticks. That was the end of drum lessons.

He’s a self-taught guitarist, too. Grohl recorded the first Foo Fighters album by himself, playing every instrument, in five days. The music he writes and performs is far from perfect, but it’s perfectly him. Passion and emotion are great, ugly, beautiful channels to push your creativity out into the world. No lessons required.

Be a doer Grohl knew what he wanted to do from a young age. However, his family couldn’t afford a drum kit so he would arrange his pillows on his bed and hit them hard enough to make the sounds he wanted. There will always be barriers, but it’s how we overcome them that matter.

Sometimes we feel like going it alone is the hardest thing, but it often results in the most rewarding work. Grohl’s got deep roots in the punk scene, which has a strong tether to the do-it-yourself mentality. Grohl talks about his realisation that he could make it happen with his own hands:

At 13 years old, I realised that I could write my own song, I could record my own record, I could start my own label, I could release my own record, I could book my own shows, I could write and publish my own fanzine, I could silkscreen my own T-shirts. I could do all of this myself. There was no right or wrong, because it was all mine.

Grohl isn’t afraid to roll up his sleeves, show off his feather-tattooed arms, and get to work. So what about you?

Find your passion The idea is just to make music and make good records. There’s not so much career ambition as there is personal ambition… …When you go in to make an album, you want it to be better than the last, you want it to be the best thing you’ve ever done, and you want to stretch yourself musically.

Molly’s Lips was his first Nirvana recording, a session for John Peel’s BBC Radio show. He’d made a start. Grohl is confident in his own shoes. He knows who he is: It’s YOUR voice. Cherish it. Respect it. Nurture it. Challenge it. Stretch it and scream until it’s gone. Because everyone is blessed with at least that, and who knows how long it will last.

Keep your family close To be an effective leader, it can’t be all about the work. A balanced life is a full life, and Grohl obviously enjoys having those closest to him, close to him.

Family commitments are important, keep a balance. It’s often the reason many can’t chase their dreams. Grohl’s a devoted and dedicated father, so he built a studio at home so that he could walk his three daughters to school whilst he wasn’t on tour before getting to work. Now, you often see one of his daughters get up on stage with him at most gigs.

Get stuff done From his early work from Scream, as the drummer for Nirvana and the last twenty-five years as the enigmatic frontman of the Foo Fighters, the output of music and songs that have Grohl’s fingerprints on is stunning.

By his own admission, he can literally not sit still. Whilst band mates enjoy a much needed rest, he often fills that time with side projects and collaborations. Volume can speak volumes, and whilst it’s important to maintain quality, sometimes we need to just get stuff done. So avoid procrastination. Either crack on and finish it, or scrap it and move on.

Care … genuinely In May 2006, Grohl sent a note of support to the two trapped miners in the Beaconsfield mine collapse, in Australia. In the initial days following the collapse one of the men requested an iPod with the Foo Fighters album In Your Honour to be sent down to them through a small hole.

Grohl’s note read, in part, Though I’m halfway around the world right now, my heart is with you both, and I want you to know that when you come home, there’s two tickets to any Foos show, anywhere, and two cold beers waiting for you. Deal?

One of the miners took up his offer, joining Grohl for a drink after a Foo Fighters acoustic concert in Sydney. Grohl wrote a tribute instrumental piece for the next album. The song, Ballad of the Beaconsfield Miners, appears on Foo Fighters’ 2007 release Echoes, Silence, Patience & Grace.

Music is one of the things in our humanity that really matters, and for Dave Grohl, on the final day before all the lights go out for one last time, you can be certain that the cockroaches will be banging out a decent rendition of Everlong.

So you’ve got the itch to do something. Go ahead and make something really special, something amazing, and sing in your own voice like Dave Grohl. That’s what every entrepreneur must do too, use their own creativity to shape their own innovation agenda and make their mark.

The innovation mindset of Alan Turing

Alan Turing is the founder father of computer science, the originator of the dominant technology of today. But these words were not spoken in his own lifetime.

Turing, the progenitor of modern computing, is a giant on whose shoulders so many now stand. Post war at Manchester University, his genius embraced the first vision of modern computing and seminal insights into what we know as ‘artificial intelligence’. As one of the most influential Bletchley Park code breakers of World War II, his cryptology yielded intelligence that hastened the Allied victory.

Turing has now been recognised for the enormous impact his work has had on how we live today, chosen by the Bank of England to be the new face of its £50 note. The note will include a table and mathematical formulas from his work, and also include a quote: This is only a foretaste of what is to come, and only the shadow of what is going to be.

The Bank of England has hidden a tribute too – on the banknote are the numbers 1010111111110010110011000, which is a binary code that can be converted into decimal numbers to reveal Turing’s birthday – 23061912 or June 23, 1912. The new polymer £50 note is expected to enter circulation by the end of 2021.

On June 7, 1954 Turing died a criminal, forced to endure chemical castration following a conviction under Britain’s Victorian laws against homosexuality. The UK Government subsequently apologised for his treatment in 2009, and he was granted a royal pardon in 2013. A coroner determined that he had taken his own life from cyanide poisoning, a half-eaten apple beside him. The motive for his apparent suicide remains unclear, but known homosexuals were denied security clearances, which meant that Turing could not be involved in secret work during the Cold War, leaving him excluded and embittered.

Turing’s name is associated with the top-secret wartime operations of code breakers at Bletchley Park, where he oversaw and inspired the effort to decrypt ciphers generated by Nazi Germany’s Enigma machine, which had once seemed impenetrable. The Germans themselves regarded the codes as unbreakable.

On declaration of war, Turing joined the Bletchley Park code breakers at the Government Code and Cypher School, the forerunner of GCHQ, working in makeshift huts. Turing’s section, ‘Hut 8′, deciphered Naval and in particular U-boat messages, and was a key unit at Bletchley.

Their greatest initial challenge was figuring out the method of encryption of the German Enigma device, which was invented twenty years earlier by Arthur Scherbius, a German electrical engineer who had patented it as a civilian machine to encrypt commercial messages. The machine worked by entering letters on a typewriter-like keyboard and then encoding them through a series of rotors to a light board, which showed the coded equivalents. The machine was said to be capable of generating almost 159 quintillion permutations.

At the time, German submarines were prowling the Atlantic, hunting Allied ships carrying vital cargo for the war effort. The Allies relied on the cryptologists to decode messages betraying the U-boat locations. By one estimate, Turing’s work may have cut the war short by two years. They allowed code breakers to decipher up to 4,000 messages a day.

By 1942, Turing was the genius loci at Bletchley, famous as ‘Prof’, shabby, nail-bitten, tie-less, sometimes halting in speech and awkward of manner, the source of many hilarious anecdotes about bicycles, gas masks, the foe of charlatans and status-seekers, relentless in long shift work. He was known for chaining his tea mug to a radiator to prevent it from being taken by others.

In the last stage of the war (for which he was awarded an OBE) he created the ‘Universal Turing Machine, in effect the digital computer, a machine that would offer unlimited scope for practical progress towards embodying intelligence in an artificial form.

The concept of the Turing Machine has become the foundation of the modern theory of computation and computability. Imagine, as Turing did, each particular algorithm written out as a set of instructions in a standard form. The work of interpreting the instructions and carrying them out is itself a mechanical process, and so can itself be embodied in a particular Turing Machine, namely the Universal Turing Machine, ‘one machine for all possible tasks’.

It is hard now not to think of a Turing Machine as a computer program, and the mechanical task of interpreting the program as what the computer itself does. Additionally, the abstract Universal Turing Machine naturally exploits what was later seen as the ‘stored program’ concept essential to the modern computer: it embodies the crucial insight that symbols representing instructions are no different in kind from symbols representing numbers.

Turing’s post-war work at the University of Manchester on the first functioning British computers was hugely significant. He laid down principles that have moulded the historical record of the relationship between humans and machines. He was fascinated by the interplay between human thought processes and the computer, and spoke about ‘building a brain’.

At Manchester, Turing made highly significant contributions to the emerging field of computing, including the Manchester Mark 1, one of the first recognisable modern computers. Turing essentially pioneered the idea of computer memory, publishing a seminal paper, On Computable Numbers, referred to as ‘the founding document of the computer age’.

His ‘Abbreviated Code Instructions’ marked the beginning of programming languages. Out of this came pioneering innovation on what would now be called neural nets, written to amplify his earlier suggestions that a sufficiently complex mechanical system could exhibit learning ability. This was never published in his lifetime.

At Manchester, Turing could perhaps have led the world in software development. His partly explored ideas included the use of mathematical logic for program checking, implementing logical calculus on the machine, and other ideas which, combined with his massive knowledge of combinatorial and statistical methods, could have set the agenda in computer science for years ahead.

This, however, he failed to do; his work on machine-code programming was produced only as a working manual, limited in scope. Instead, there followed a confused period, in which Turing hovered between new topics and old.

Out of this confused era arose, however, the most lucid and far-reaching expression of Turing’s philosophy of machine and Mind: his paper Computing Machinery and Intelligence (1950) showed the wit and drama of the Turing Test that has proved a lasting stimulus, a classic contribution to the philosophy and practice of Artificial Intelligence research.

Eccentric, solitary, gloomy, vivacious, resigned, angry, eager, dissatisfied — these had always been his ever-varying characteristics, and despite the strength that he showed in coping with difficult personal circumstances, no-one could have predicted his shabby treatment, which caused his demise.

Turing’s work breaking the Enigma machine remained classified long after his death, meaning that his contributions to the war effort and mathematics were only partially known to the public during his lifetime. It wasn’t until the 1970s that his instrumental role in the War victory became public with the declassification of the Enigma story. The actual techniques Turing used to decrypt the messages weren’t declassified until 2013.

From Tesla, to Turing, to Jobs, to Musk, entrepreneurs’ vision and endeavour pushes civilisation forward. They are the driving force of human evolution, the vanguard of innovation leading us into the future. Innovators are not just those who run a business as entrepreneurs, an innovator is anybody who is consciously building the future that has an impact on society.

To create something truly original requires a sense of courage, curiosity and vision. The interesting paradox here is that often those who invent new things also have a healthy disrespect for what has already been achieved. They use the past not as a boundary, but as the frontier upon which to innovate.

In this sense, those seeking to innovate to find reassurance in the discomfort of originality, as those who strive to create new things are quickly confronted by the stark reality that we live in a world that finds comfort in doing what is tried and tested. The battle against conventional wisdom, therefore, becomes the innovator’s greatest encounter.

Turing’s scientific contributions are in line with many of history’s greats. It’s also easy to recognise many of Turing’s personality traits in today’s tech entrepreneurs who succeeded him. All are great dreamers, certainly, but they also possess a tenacious and sometimes intransigent character with regards to the realisation of their vision.

Turing’s is a parable of radical innovation that goes beyond incremental advances in search of great opportunities that have the potential to open up a nexus of possibilities for society. It is what Peter Thiel, in his book Zero to One describes as 10x innovation, meaning that it provides a solution at least 10 times better than the current available solution.

Thiel points as examples to the Google algorithm, which was at least 10x more powerful than the others search engines that preceded it, as well as the Amazon platform, which offered at least 10x more books than any bookseller in the world. It is this kind of innovation, he notes, the world goes from a state of impossibility to a market reality.

Not many entrepreneurs today are working on 10x projects. Perhaps it is Elon Musk, with his SpaceX, Hyperloop and Tesla projects that will mark him out as the 10X innovator of the early C21st. The 10x innovation can sometimes be scary – recall the introduction of modern cinema in 1895 by the Lumière brothers, where the audience fled the room when they thought that the train in the movie would come out of the screen!

Fast-forward two decades from Turing’s death, to guys making personal computers in a garage in San Francisco in 1976. They had a name for their product and needed a logo. They idolised Turing’s ingenuity, genius and talent for putting together the first computer, and decided to honour him and comment on his persecution by removing a single bite from the apple graphic they had picked to represent their company.

And that’s how we got the iconic Apple logo on the back of all of our phones, computers, and iPods. Designer Rob Janoff says it was an easy choice, a tribute to Turing by Jobs and Wozniak. Jobs said the apple logo symbolises our use of computers to obtain knowledge and, ideally, enlighten the human race.

So the story goes – other theories – that the logo references Newton’s discovery of gravity also exist. The original apple logo from 1976 featured a hand drawn image of Isaac Newton under the tree where the apple fell with the copy: A mind forever voyaging through strange seas of thought alone. Perfectly sums up Apple, as pioneers.

Whatever the story of the Apple logo, everyone using a keyboard, opening a spreadsheet or a word-processing program today, is working on an incarnation of a Turing machine and his legacy of innovation.

We don’t celebrate Turing enough, probably in part because of his sexuality, and also probably because he was a computer scientist and mathematician. We don’t value that history enough either. For me, putting him on a banknote for the public to see everyday is a start. Better, put him in the school curriculum as an icon in the history of science.

Turing was a remarkable 10x innovator. We can only see a short distance ahead, but we can see plenty there that needs to be done, he once said of himself. Whatever you’re working on as an innovating entrepreneur today, this week, this month, look to the achievements and mindset of Alan Turing. You cannot climb uphill by thinking downhill thoughts. He didn’t stop to think how far he could go, neither should you.

James Martin: entrepreneurial passion, practice, product – and pans

Entrepreneurial TV chef James Martin is hitting the road again, this time exploring the food of Great Britain, his travels will be documented in twenty episodes of what looks like the ultimate culinary road trip for any foodie. The first four episodes were broadcast last week covering Scotland, the highlights being the Highlands and Edinburgh sessions with Scottish Michelin starred chef Tom Kitchin. No honestly, that’s his name.

James Martin is one of my favourite chefs. He has been a constant presence in our house through his books, and having presented some of the most popular TV cooking shows, including the entertaining Saturday Kitchen.

His passion for food began when his father took the role of catering manager at the Castle Howard estate, and then aged thirteen, a trip to the South of France in an HGV gave him the opportunity to experience food and wine in some of the best chateaux in France – and he was hooked.

He started his formal catering training at Scarborough Technical College, and was Student of the Year three years running.  After college, he worked in London under the guidance of chefs including Antony Worrall Thompson and Marco Pierre White. He also travelled around France working in chateaux kitchens and gaining experience in Michelin star establishments.

His TV career began in 1996, and in 2006, he became the presenter of the BBC One show Saturday Kitchen, making it a Saturday morning staple which regularly attracted 3.5 million viewers. Recently he has been on our screens touring James Martin’s American Adventure and James Martin’s French Adventure.

As if this wasn’t enough, James Martin Manchester restaurant opened in 2013, listed in The Sunday Times Top 100 UK Restaurants for 2015/16, and in 2017 he opened The Kitchen Cookery School at Chewton Glen. A premium café, James Martin Kitchen, offers sit down dining and grab and go options at Stansted Airport, inside Debenhams at intu Lakeside, Manchester Piccadilly station and Glasgow Airport.

And there’s more. He developed the menus for Thomas Cook airlines, covering three million in-flight meals they serve each year. He is also Executive Chef for Virgin Trains East Coast, designing and developing their First-Class menus. He endorses a range of kitchen appliances with Wahl, kitchenware with Stellar and has large collection of stylish and modern tableware with Denby Pottery.

Putting aside his multi-channel revenue streams and brand building, there’s something truly inspirational about seeing the level of James’ effort and passion laid bare when cooking.  I’ve long been a passionate cook and constantly developing my culinary craftsmanship. As far as I’m concerned, food is about taste, texture and simplicity, cooking is not an opportunity to make a climbing frame out of vegetables or building blocks out of meat. My food is chunky and unpretentious, a bit like me!

I’m an avid reader of cookbooks for inspiration. Giorgio Locatelli’s big Italian book is a great read, Hugh Fearnley-Whittingstall’s veg book has a load of good ideas and Rosemary Shrager’s recipes are simple and fool proof, so ideal for me. Heston Blumenthal is just too posh and too fussy for me. I spend more time trying to use the letters of his name as an anagram and spell something rude. That lush nobleman is my best effort.

Forget being in a rock band, I’ve always wanted to be in a top restaurant kitchen. That feels like a rock star adrenalin rush. I want to hang out with the dudes in the kitchen and cook like that. I’ll even wash the pots just to be there. I’m reliving memories of all the TV cooking shows I watched, from Fanny Craddock and Johnny, to the Galloping Gourmet to Delia, Rick Stein.

I love cooking at home, if you came round to my kitchen you’d have an amazing time, there’s nothing that my old battered tins of herbs and spices can’t improve. Take the home made artisan sausages I craft. Seasoned with Italian spices, seared in hot avocado cooking oil. Oh and rhubarb. I love rhubarb. I can’t get enough of rhubarb. Rhubarb and okra sweet and sour soup, a classic Vietnamese dish, or Danish rhubarb cake with cardamom and custard, and my signature dish, pan-fried mackerel with rhubarb coleslaw.

James Martin shows passion, creativity and expertise, and a genuine love of his craft and what he does. How many of us commit ourselves to our business like this? Very few I suspect. Most of us settle for a bit of effort with occasional bursts. We don’t put ourselves out there, exposed, vulnerable for all to see. Martin steps out of his comfort zone in the glare of national television and bares his soul. And sometimes his sole.

As always when looking at entrepreneurial endeavours like this, I try to find lessons we can take into our startup thinking. Here’s what I’ve learned from James Martin:

Keeping it simple can be the best option Sometimes celebrity chefs try to take it too far, using a particular ingredient just to be radically different. Occasionally, it works, but it’s a risk and more often than not, the simple, well-prepared dish with an inspired twist ends up the better meal. Attention to detail and back to basics are good business principles.

Strategise before filling the pans  Martin is an experienced chef, but you can see the thinking and planning that goes into a ‘performance’ of his TV cooking demonstrations. He thinks through each and every small activity from the ingredients required, to the time allocated and how he presents the finished offering. Little time is given but it has to be quick, effective decision making, goal driven. Having a clear strategy is key.

Have a Plan A and Plan B After strategy, to obtain the desired culinary result a good plan is needed. Kitchen malfunctions highlight the need for agility, to be able to respond quickly and have a contingency. Businesses operate in a dynamic environment and unplanned events of significant adverse impact occur. The ability to recognise these risks and be able to respond with a back-up plan is vital. You can see on his live shows that Martin is an agile thinker.

Stay cool when the heat is on What happens when the dish doesn’t turn out the way you wanted? Yes, you have a Plan B, but often Plan B is now under extreme pressures and there isn’t time to deliver fully. You have to stay clam and present what is completed with conviction even if failure is on the back of your mind, go with what you have.

Processes deliver productivity Cooking to a recipe is very much following a process with clear instructions. In business, ambiguity or inaccuracy in a process can lead to wildly varied quality and results. The importance of including detail and clarity in a process so that the same results can be delivered every single time is a key element to successful outcomes in scaling a startup venture. The pressure of live TV cooking is a perfect example of how to get things done when the heat is on.

Be clear about the big picture – the end product Chefs know the dish they are required to prepare, and they visualise the process and the end product. The same applies to business outcomes we want to achieve. We need to use our imagination, to visualise our goal, to see it, taste it, feel it, smell it and keep it in our heads at all times through the ‘cooking’ process.

Leave yourself enough time to test the final product During the preparation of each dish, Martin is frequently tasting and thus testing the current status of the cooking. Sometimes trust in your own ability pays off, but sometimes it doesn’t. It’s a big risk to take in business. Leave yourself enough time to not only put the final product together (plate it up) and make sure it works, but to also test it with some of your colleagues and selected clients to see if it can be improved.

Time is an ingredient In addition to focusing on ingredient quality and freshness, original flavour and texture combinations, and final presentation – an aspect Martin obsesses over – it’s vital each item is served at the optimal moment of peak temperature, lightness, and flavour. Time is an ingredient in cooking, Timing is everything for entrepreneurs.

Put emotion into your products One of the criteria for putting a dish onto his menus is that the item evokes emotion for Martin. So far in his current TV series, we’ve had scallops cooked on an outdoor BBQ in Stromness, Arbroath smokie scotch eggs, and homemade crumpets with lobster, spinach and samphire. Each captures the imagination, Emotion engages customers is a key lesson for all entrepreneurs.

Continuous product iteration Martin subscribes to the practice of constant innovation, and works in an environment where his dishes can evolve on the fly. This is a luxury other product categories can’t to the same degree given the kitchen offers the opportunity for frequent experimentation, so gives him advantage. But if you study the early works of great contemporary painters and architects, like Picasso and Frank Ghery, like Martin, they mastered the classics of their craft before they started to routinely innovate, a habit and instinct all entrepreneurs need. You only learn by doing.

You can be a street artist, an author, a dancer, a chef – there are no boundaries on being an entrepreneur, it’s an expression of self. We don’t always associate chefs with entrepreneurship, but Martin is as much an entrepreneur as a tech product inventor.

Imagine you are a chef for a moment. In front of you is a blank canvas of ingredients, sat on the kitchen worktop, awaiting your spirit to infuse them with life. Right beside you are your creative tools – the knives, the whisk, the oven. It’s a simple set up, but combined with the human imagination and an ability to execute, has the makings to create a unique piece of work with the power to inspire.

Business life occasionally throw eggs at us. We have to be ready with our oil, salt and pepper, and the world is your omelette. Mary Anne Radmacher’s words sum up this attitude: Courage doesn’t always roar. Sometimes courage is the little voice at the end of the day that says ‘I’ll try again tomorrow’.

What chefs like James Martin do is take the spark of a new idea, curate and test it, and make it a reality. A little bit of intuition, passion, planning and magic creates an opportunity to win customers, that others don’t see. That that’s entrepreneurial thinking, in any walk of life.

Lessons in entrepreneurship from grandmaster Magnus Carlsen

The history of chess is a history of metaphors and moral lessons. Underlying a game of chess is an abstract structure of rules and relative powers, which can be quite mind-boggling. The game emerged in C5th India, but it wasn’t until the C19th, when the set was standardised into the Staunton version we play today.

To follow a professional game is to get lost in a swamp of algebraic options and notations. When the 13-year-old Bobby Fischer sacrificed his queen against Donald Byrne in the so-called ‘game of the century’ in 1956, it was considered one of the finest moves in chess history – a greatness not quite communicated by Be6

Chess is an endless pursuit, a game of longevity with logical consequences and sly entrapment. After sacrificing his queen, another 24 moves later, Fischer won – a result, he’d worked out, that was inevitable if he let his queen go. It was sacrifice that was also attack, violence that was also composure.

When a chess player looks at the board, he does not see a static mosaic, but a magnetic field of forces, charged with energy, potential and intrigue. A game of chess opens in a state of equilibrium, and if the optimal move is made with each play, a draw is all but assured. At the elite, grandmaster level, more than half of contests are drawn.

Sven Magnus Øen Carlsen is a Norwegian chess grandmaster and the current World Chess Champion. His peak Elo rating of 2882, achieved in 2014, is the highest in history. Carlsen became World Champion in 2013, retained his title the following year, and won both the World Rapid Championship and World Blitz Championship thus becoming the first player to simultaneously hold all three titles.

Magnus tries to put the accent on play, less on preparation, and is seen as combining the talents of two of the all time greats, Karpov and Fischer. He’s known for getting his positions then holding on with a bulldog bite. Exhausting for opponents, one of his most feared qualities is his ‘nettlesomeness’ – his creative moves pressurise opponents into mistakes. Carlsen’s endgame prowess has been described as among the greatest in history.

The World Chess Championship of 2018 began with a series of twelve games played under classical time controls, the traditional slow pace of play. Carlsen failed to win a single one of his contests against the challenger, American Fabiano Caruana, but fortunately for the Norwegian, Caruana never reached a checkmate or extracted a resignation either.

With each of the dozen classical games ending in a draw, the match moved to a series of faster-paced tiebreakers, starting with a series of four ‘rapid’ games, in which players are allotted less than one-quarter the thinking time of the classical format. Carlsen, the stronger competitor in speedier formats, won the first three games to clinch the tiebreaker and retain his title.

To the casual observer, three weeks of drawn games may sound excruciatingly boring, but like a football match with smart, impregnable defences, or a baseball World Series studded with scoreless pitching duels, the chess title match featured two equally matched grandmasters competing at an extremely high level.

In chess, every piece serves a purpose. You start the game with a set of pieces, from king to pawns, each with their own ability and position. Novice players push forward immediately with their back row, trying to get their most valuable pieces into win positions early. Experienced players, however, know that it is the pattern of all their pieces working in concert that creates reliable success.

Master chess players see the unfolding patterns of the board over time, thinking not in terms of one piece or one move, but in terms of the entire board over dozens of moves. This ability to analyse actions and their outcomes, combined with skilled pattern recognition, is what defines strategy.

The objective is to play the board, not just your plan. When playing chess your opponent is trying to predict and undermine you, applying their own strategy to capture more pieces, so, what do you do? One crucial skill is the importance of taking time for reflection. It’s in reflection that the brain has time to learn, to process new information, to recognise patterns, and recall previous successful moves.

I see many similarities between chess and running a startup business from the strategy, thinking and tactics behind the game. Let’s look at the lessons and learnings we can take from Carlsen and his recent Word Championship success.

The first phase in a chess game: the opening As Carlsen shows, the purpose of the opening isn’t just to get immediately ahead, rather it’s to set the stage for the type of middle game you want. This can also mean manoeuvring for the type of game your opponent doesn’t want. The openings are the only phase in which there is the possibility of unique application, you can find something that no one else has found. Be first, and be brave is the lesson for a startup, but equally don’t rush.

The second phase: the middle game What sort of middle game is our opening going to lead to? Is it one we are prepared for or have our opponents out foxed us and we’re playing catch-up? We must also play the middle game with an eye on the endgame. In a startup it’s important to have a strategy, tactics and a game plan thinking in period of three months, with objectives and key milestones.

Dream a little, don’t settle automatically for routine solutions The paradox of chess is that there is a routine set down by mathematics to make a strong move based on its objective merits. But recall Carlsen’s approach is a combination of freedom and discipline, sober evaluation and calculation mixed with outlandish ideas.

In a startup, you won’t find new ways of solving problems unless you look for them and experiment and have the nerve to try them when you find them, but ensure flair doesn’t mean or you spend your life making beautiful blunders.

The future is a result of the decisions you make in the present The strategist starts with a vision of the future and works backwards to the present. Carlsen makes the best moves because they are based on what he wants the board to look like ten or twenty moves ahead. This doesn’t require the calculation of countless twenty-move variations, but an evaluation where his fortunes lie in the position and establishes objectives. Having a vision for your startup is just as important.

Intuition & analysis Even the most honed intuition can’t entirely do without analysis. Intuition is where it all comes together – our experience, knowledge and judgement – or even hunches. But it doesn’t matter how far ahead you see if you don’t understand what you are looking at before you, so combine the two. No matter how much practice you have and how much you trust your gut instincts, analysis is essential.

Attack An attack doesn’t have to be all or nothing, or lightning quick. Sustained pressure can be very effective in chess, and creating long-term weaknesses in our opponent’s position can lead to a win in the long run. One of the qualities of a Carlsen is his ability to get the maximum out of a position without overstepping and trying to achieve more than what is possible.

In chess, the defender has to race around to cover the threats, but against constant pressure the job soon becomes impossible. Moving to cover one breach creates another until something cracks and the attack breaks through.

In chess we have the ‘principle of two weaknesses’. It’s rare to be able to win a game with only a single point of attack. Instead of becoming fixated on one spot, we must exploit our pressure to provoke more weak spots. So a large part of using the initiative is mobility, flexibility and diversion. In business, it’s a combination of product, service and price that creates a winning position.

Initiative Once you have the initiative you must exploit it. Carlsen reminds us that the player with the advantage is obliged to attack or his advantage will be lost. In business, a lead in initiative can be converted into a sustainable position. Being a step ahead means we can keep our competition off balance, shifting and moving in order to provoke weaknesses.

In business, going on the front-foot requires perfect timing as well as nerve. The window of opportunity is often very small, as with most dynamic situations. No neon sign appears to say that there is a big opportunity right around the corner, so balance opportunity with rationale – back to the combination of freedom and discipline in your game plan.

When you are winning, don’t get complacent Winning creates the illusion that everything is fine, success is seldom analysed as closely as failure and we are always quick to attribute our victories to superiority, rather than circumstance. When things are going well it is even more important to question. Over-confidence leads to mistakes, a feeling that anything is good enough. Our egos want to believe that we won brilliantly against tough competition, not that we were lucky and ‘right time, right place’, but typically, however, the winner is just the player who made the next-to-last mistake.

Carlsen shows that if we’re going to get the most out of our talent we have to be prepared to have a game plan, practice, think on the spot, analyse ourselves critically and improve our weakest points. The easiest thing is to rely on talent and focus only on what we do well. It’s true that you want to play to your strengths, but if there is too much of an imbalance growth is limited. In business, the fastest way to improve overall is to work on your total game, and all the constituent parts.

Chess is a mental game, that requires vision, tenacity, thoughtfulness, and multiple tactics. From this we can take the thought that in a startup we can look for ways to experiment and to push the boundaries of our capacity in different areas, it really is a combination of disruptive and disciplined approaches, and agile thinking that will bring success.

Imagine

I remember hearing the lyrics to Lucy In The Sky With Diamonds as one of the first songs that made me stop and really listen, and from that day, John Lennon was one someone I followed. Lennon was dynamic, controversial, radical, and confrontational plus a whole lot more. There is so much more that he shared with the world apart from his music.

Therein lies a depth of his wisdom. His social conscience, attitude and acerbic, verbal wit in his lyrics, and cutting, humane and distinct voice made him one of the most talented musicians we’ve ever seen. He epitomises disruptive creativity.

John was always one to say what was on his mind and never one to shy away from controversy. Living in the US, the Nixon administration had Lennon under its watchful eye throughout the first half of the 1970s. Speaking out against the Vietnam War and mingling with anarchists made Lennon a target of Nixon’s White House. Already paranoid, Nixon thought the influence Lennon had on America’s youth was enough to damage him politically, and he sought to deport John back to England.

After four years, the case was finally thrown out and Lennon got his Green Card on July 27, 1976. Standing on the courthouse steps moments after receiving his permanent residency, Lennon was asked if he harboured a grudge against the Nixon Administration for tapping his phone, putting him under surveillance and mounting a multi-year attempt to deport him. Without missing a beat, John smiled and said, Time wounds all heels, as ever spontaneous, witty and reflective.

Lennon grew up in a working-class family in Liverpool. His parents, Julia and Fred, separated before he was two. Lennon saw his father only twice in the next 20 years, and went to live with his mother’s sister. When Lennon was 17, his mother was killed by a bus. In the summer of 1956 he met Paul McCartney, and they began writing songs together. As The Beatles, they were one of the C20th cultural icons. But life moves on, and John’s relationship with Yoko Ono and his interest in global social and political issues saw him stand back from music.

However, in September 1980, Lennon and Ono signed a contract with the newly formed Geffen Records, and on November 15 they released Double Fantasy. A series of revealing interviews were published. (Just Like) Starting Over hit number one, and there was talk of a possible world tour. But on December 8, 1980, Lennon, returning with Ono to their Dakota apartment on New York’s Upper West Side, was shot seven times by Mark Chapman, a fan to whom Lennon had given an autograph a few hours earlier. Lennon was pronounced dead on arrival at Roosevelt Hospital.

Lennon’s brutally confessional solo work and his political activism were a huge influence on subsequent generations of singers, songwriters and social reformers. He made people think, he made me think. In the years since his murder, his image has become a staple of T-shirts and posters, used as a symbol of individuality. I don’t think John would have been content playing his guitar at weddings and parties in Liverpool. He was amongst the earliest adopters of a global perspective, embracing new ideas and culture. He had interesting things to say, and was more interested in pushing boundaries than just making music.

Lennon’s risk-taking and creativity are clearly evident, but there was always a balance between experimentation and implementation. He didn’t just throw caution to the wind. Lennon prototyped and tested many versions of his songs, he re-recorded constantly, always looking for some new and unique angle. Lennon thought big. Even in the early days when starting out he used to say To the toppermost of the poppermost! and he believed it. Lennon aimed high and got there, in no small part because he believed he would get there.

He was a restless, curious individual, never satisfied with the status quo. He continuously sought self-growth, learning new philosophies and anything else he could do to break new ground. This helped him grow as an artist and human being, and further distanced himself from others as being unique.

Here, in his own words, are some reflections on how his attitude and thinking offers inspiration for startup entrepreneurs.

Life is what happens to you while you’re busy making other plans Blink and an opportunity will pass you by. Startup life is never a direct route, it weaves, twists and turns. But if you have a goal, a dream or a plan in place, it acts as a compass that keeps you on track, no matter what detours need to be taken along the way.

Time you enjoy wasting, was not wasted Lennon was a thinker, he had a thirst for knowledge, hungry for new experiences to stimulate his creativity. Socialising you own startup idea with other entrepreneurs will help shape, inform and improve your thinking, never miss the opportunity for gaining and sharing insight

A dream you dream alone is only a dream. A dream you dream together is reality Dreams are no fun if you keep them to yourself, dreams are meant to be shared. Startups with co-founders, like-minded entrepreneurs collaborating, have proven to be a better basis for launching successful businesses, rather than a solo founder venturing alone, so share your dream.

Reality leaves a lot to the imagination Reality plus a sprinkle of imagination, turns that which seems impossible into something that is possible. If you can imagine it, and you can believe it, you can achieve it and imagine by asking yourself the question, ‘What if?’ Then go do.

You don’t need anybody to tell you who you are or what you are. You are what you are Stop listening to what others say you are. You are what you are. Ignore the naysayers, your startup is your road of self-discovery. Listen to your inner voice and stand up tall knowing who you are. I just believe in me Lennon once said, and he meant it. Have ambition that reaches way beyond your current horizon.

There’s nothing you can know that isn’t known; nothing you can see that isn’t shown; nowhere you can be that isn’t where you’re meant to be… Nothing happens by accident, and what appears to be the greatest mistake will in retrospect be the pivot to your startup. Find something you love and do it better than anyone else. Lennon was inspired by Elvis Presley and Chuck Berry. He took the music from these pioneers and put his own touch and Liverpudlian spin on it. The outcome? It was an entirely new take on a genre, which no one was expecting.

There’s nothing that you can do that can’t be done John seemed to live in chaos, he was constantly searching for scraps of paper that he’d hurriedly scribbled ideas on, and often he couldn’t articulate his ideas well. But John was an agitator, he was impatient, always ready to move on to the next thing.  Keep working, it makes you happy. Whether you’re a musician or a software developer or own a local bakery or retail store, you have to keep working no matter what.

If there’s such a thing as genius — I am one Create the unexpected, and be confident in yourself to make it happen. I always enjoy The Beatles White Album. The diversity in this album is incredible. From the beautiful melodies of Julia and Blackbird to the pounding beats of Helter Skelter and Revolution, it is truly unexpected. The Beatles were the first artists to record in stereo. They were the first band to experiment in the studio. They were the first band to list lyrics on their album.

Your audience or customers are craving the unexpected – give it to them. They want to be wowed. Why not come up with some novel, out of the box ideas like Lennon did, and give an insight into the depth of your uniqueness?

What we’ve got to do is keep hope alive, because without it we’ll sink. I don’t believe in yesterday, by the way Risk failure by aiming for the sky. Lennon fits this description well, he didn’t conform to an orthodox style. In fact, like many great musicians, he held his instrument the wrong way. He experimented with made-up chords, new concepts – and had some celebrated failures in the process.

I’m not going to change the way I look or the way I feel to conform to anything. I’ve always been a freak. Focus on your strengths, and be different. Lennon found his calling and focused on his passion. Discover what you don’t like doing and stop doing it. Perhaps this is what Albert Einstein meant when he said Once we accept our limits, we go beyond them.

John is the man who encouraged us all to Imagine, and that’s key for any startup entrepreneur – to imagine your future product, your future business, your future self. Everything you can imagine is real, said Picasso, painting is just another way of keeping a diary – the purpose of art is washing the dust of daily life off our souls. Imagine is your vision, the preview of your startup life’s coming attractions. Your imagination is everything.

Finally, reflect on this, one of my favourite Lennon quotes, which captures the attitude, mindset and self-belief needed by any entrepreneur, to fit alongside their imagination:

When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down ‘happy’. They told me I didn’t understand the assignment. I told them they didn’t understand life.

John Lennon (9 October 1940 to 8 December 1980)

Lessons in entrepreneurship from Factory Records

To visit a modern tech startup workplace is to walk into a room with a dozen songs playing simultaneously but to hear none of them. Everyone is sat beavering away with headphones on, alone in their own world. It has never been easier to tune in to your own customised soundtrack.

Not all music is created equal, especially when there’s work to be done. How should you choose the best soundtrack for working? Which songs will help you get energised, focused, or creative – or even just carry you through a very long day? Listen up, the research is compelling:

  • 61% of employees who listen to music at work do so to make them happier and more productive
  • 88% of employees produce more accurate work when listening to music
  • 63% of doctors listen to music in the operating room when performing surgery

Private listening to music in the workplace is only possible because of headphones, and it was French engineer Ernest Mercadier who registered the first patent for the first in-ear headphones in 1891. Nathaniel Baldwin developed ‘radio earphones’ in 1910, upgraded by John Koss in 1958, who invented the first pair of stereo headphones.

Fast-forward to 1979, and Sony introduced the Walkman portable cassette player, which reigned supreme until Apple’s iPod launched in 2001, and then we had Sound Cloud (2007). It’s interesting to look at the incremental innovation that brings us forward to today, and options such as Spotify, Beats and Apple Music.

But before headphones, there has always been music at work. For example Sea Shanties – how important were these to shipping? The saying in maritime circles was that a good chanteyman is worth ten sailors on a line in terms of aiding productivity.

Elsewhere, in the Scottish Highlands, Waulking was the intensive and repetitive process of thickening tweed, which was made easier by workers collaborating in acappella songs as they worked. In Scandinavia, Kulning is a herding call like yodeling, using high tones to carry voices across the landscape by shepherds, whilst The Song of the Volga Boatmen – that song that goes yo, heave-ho – is familiar to everyone, as a team worked together.

Finding the perfect playlist isn’t easy. With endless streaming music possibilities at our fingertips, it can be hard to nail down just the right tunes to get the wheels turning in your head. But there is an obvious source of innovation thinking for your music to inspire your listening and your startup mindset, and that’s from Factory Records.

It was in 1978 that Tony Wilson, Rob Gretton and Alan Eramus founded Factory Records in Manchester, joined by Martin Hannett (Producer) and Peter Saville (Designer). It was the catalyst of creative Manchester culture, home to great Manchester bands such as Joy Divison (subsequently New Order), A Certain Ratio, The Durutti Column, The Stockholm Monsters and latterly Happy Mondays.

Wilson started the company with the inheritance of £12,000 left to him by his mum. Factory started in the Russell club in Moss Side, and released their first EP, A Factory Sampler, featuring acts that played at the club, in 1979. Joy Division, headliners at the club many times, recorded the first album released by Factory, Unknown Pleasures.

The Factory brand became renowned for quirky innovations, none more so than its cataloguing and numbering of everything it produced with a unique reference number. Numbers, not necessarily in chronological order, were allocated to albums, posters, and even places: Joy Division’s Closer was numbered FACT 25, the Haçienda club was FAC 51.

Wilson was an entrepreneurial tour de force, his efforts, antics, shenanigans and eternal spouting off to anyone who would listen, about tales and talent from his beloved metropolis in the north are legendary. He had a romantic, missionary zeal to make an impression and a worldly confidence rarely seen in Manchester.

The ubiquitous Wilson entered my life through What’s On, his weekly teatime music show on Granada TV. He featured non-mainstream new music on his fifteen-minute slot on the regional evening news programme. Seeing the enigmatic Howard Devoto for the very first time on early evening TV whilst my mum was frying chips in the kitchen, is something that is indelibly etched onto my fading memory.

He constantly shape-shifted in his lusty pursuit of the next thing. Too big for his own boots, full of himself, banging on about his pet subjects like a broken record, yet he had a real genius for processing the discoveries and inventiveness of others. There are two particularly iconic aspects of Wilson’s story that stand out.

Firstly, in 1982, Factory and New Order opened The Haçienda nightclub, converting a Victorian textile warehouse. Although successful in terms of attendance, and attracting a lot of praise for Ben Kelly’s interior design, the club lost money due to poor commercial management. It does, however, have a permanent place in Britain’s social cultural history.

Secondly, in 1983 New Order’s Blue Monday (FAC 73) became an international hit and the best selling twelve-inch record of all time. Unfortunately the label again failed commercially, since the original sleeve, die-cut and designed to look like a floppy disk, was so costly to make that the label lost money on every copy sold.

It all fell apart in 1992, and Factory was declared bankrupt in November.  The Haçienda closed in 1997 and the building demolished, replaced by a luxury apartment block. Peter Hook, bass player with New Order, has six guitars made using wood from the Haçienda’s dancefloor.

The founders of Factory put Manchester back on the map, as a collection of ideas, as a place at the edge of reason, with audacity and a series of headlines and punchlines, just as Manchester had emerged originally in C19th. The C20th version was invented by a rousing collective of dreamers, schemers, writers, musicians and fantasists.

The moors meets machinery meets mental turbulence of the music, Factory Records had an aesthetic, and gave amplification to a sense of audacity, a lucid soundtrack of innovation and genuine disruption. The Factory Records syndicate built a fantastic blueprint for the idea of generating personal and artistic freedom.

Talking Head’s guitarist Tina Weymouth, once remarked of Factory: I grew up in New York in the Seventies, and I’ve seen a lot of people who live life on the edge, but I’ve never before seen a group of people who had no idea where the edge is.

Despite many questionable decisions and the ultimate failure, Factory remains a moment of time in music and Manchester’s history of innovative startup ventures, so what can we learn about their spirit, vivacity, attitude and creativity into today’s startup thinking? How do you keep innovating and pushing the ambition?? Here are some of the best values of entrepreneurship and disruptive innovation that I see from Factory Records that should spark a startup today.

A DIY ethic drives innovation Factory were revered for their Do-It-Yourself abilities. They made it up as they went along, like a startup they had to find their market, experiment and determine product-market fit, working out where their audience was.

The Factory ‘product’ was simple and raw. Success is achieved by a host of variables, none more so that sheer-bloodied single-mindedness to get up there and make it happen – talent rocks, but attitude is king. It’s about conviction and determination to make it happen.

Belief Factory took on an established industry with major labels in control and broke the rules with their own thinking. In doing so, they changed the dynamics and disrupted an established market. They had enduring success and created a lasting legacy, albeit measured in cultural terms, if not financial. Factory made the mind shift change that is needed to begin thinking and behaving like a startup and ask themselves the questions that an entrepreneur must ask.

Authenticity inspires customers Factory started with bold artistic expression of their own, truly authentic, not seeking to copy or replicate others. They inspired a revolution. The startup leadership lesson here is one of my favourites: you can be confident and competent all you want, but if you’re not accepted as real, and having a point of difference in what you offer customer, you won’t inspire a following. What’s your signature tune and tone of voice?

Just copying something is no good, unless you just want to be a tribute band. It’s vital to keep playing around and pushing yourself in business, create your own product. Don’t be afraid to build a business or revenue model that plays to your strengths, even if it’s non-conventional.

Be your own image If you plan on getting noticed, establishing a brand promise, and creating an image is vital. Peter Saville’s design made Factory stand out visually, just as John Pasche designed the ‘tongue and lips’ logo for The Rolling Stones in 1971, originally reproduced on the Sticky Fingers album.

Playing it safe gets you nowhere If you don’t take risks you’ll never excel. Playing it safe all the time becomes the most dangerous move of all. Deviate from routines. Rote activity doesn’t lead to the path of innovation or disruptive technology. Factory never played it safe.

Factory’s enduring appeal comes from the combination of swagger and delightful tunes, soundtracks, innovation and design locking together and producing some wonderful noise.

Open mindedness Factory’s work is drawn from a diverse range of influences. Their uniqueness is the product of constant change and combining existing elements in new ways, producing something entirely their own, with a prowess for throwing stuff together randomly to discover new combinations and possibilities.

This ability to create genuine uniqueness is a key trait of any entrepreneurial business. Not all of Factory’s experiments worked, but their willingness to try out new ideas, knowing that not all will triumph, is a trait every entrepreneur needs.

Stand for something, and be true to your purpose The founders of Factory had a vision, strong minded and did whatever they wanted but had a clear sense of purpose. It was shaped by deeply held personal and passionate values and remained true to them, quickly finding out that there are millions of people who shared those same values and aspirations.

The founders never rested on their laurels, they retained the mix of spirit, drive, and passion, more than willing to rebel against the norm. And that’s what every entrepreneur does too.

Of course, the Factory Records startup failed, through inadequate commercial management. It didn’t lack for innovation, maybe a bit more common sense could have prevailed, maybe too much experimentation.

Of the founders, Wilson, Gretton and Hannett are no longer with us, having all died young, but the legacy of Factory remains. Their pioneering thinking helped transform a defiant collective of musicians into an iconic collection of records on an iconic record label that brought the sound of Manchester to the masses.

People drop out of the history of a life as of a land, though their work or their influence remains – a quote from Manchester Man, a novel written by Isabella Banks, 1876, and words on Wilson’s tombstone. That’s a great epitaph to any entrepreneurial endeavour.

Lessons in entrepreneurship from Inspector Morse

When I read my first Enid Blyton Famous Five mystery at six years old I was hooked on crime and detective novels. By the time I was in my early teens, I was working my way through the Sherlock Holmes stories and my mum’s collection of Dick Francis books, adding to those each birthday and Christmas when I received book tokens.

On top of that, every time I visited a jumble sale I’d be stocking up my bookshelf, devouring the likes of PD James and Raymond Chandler. Latterly the Ian Rankin novels around the Inspector Rebus character are my must-reads.

To this day, I’m unable to walk past a second-hand bookshop. Crime novels put the balance back in life – the bad guys get their comeuppance and the good guys win after solving the puzzle. You know that the villain will be apprehended by the time you reach the last page, the detective will have solved the mystery, and all will be right with the world.

But it’s the excitement between the first page in the last and trying to work out who the bad guy is, or how they will be stopped, before the detective does. Crime novels puts puzzle-solving at the centre of everything, stocking up on clues but never quite giving all the answers. The reader is driven by quests for conclusive information and happy endings.

The skills of a good detective mirror some of those of an entrepreneur – active listening, critical thinking, problem solving, and good observation skills, combined with astuteness and intuition to develop insights quickly by piecing together myriad pieces of information to see a pattern or picture.

My favourite detective character is Inspector Morse, which was a popular television series based on the novels by Colin Dexter. It starred John Thaw as Chief Inspector Morse, with Kevin Whately as his assistant Sergeant Lewis.

The first of the Morse novels, Last Bus To Woodstock (1975), was written by Dexter because with his wife Dorothy and children, he was on holiday in North Wales at a time when the rain never stopped. Thoroughly miserable and bored, he read both the detective novels in their holiday accommodation, and decided that they were not much good and thought he could do better.

Over the next 18 months, he carried on writing the book in longhand, and had it typed up – as he did all his future novels. Once he found a winning character and setting, Dexter resigned from his teaching post and set about writing Morse novels for a living. There were thirteen novels in the Morse series, four of which won awards. The last was The Remorseful Day (1999), in which he killed Morse off.

Dexter gave Morse an idiosyncratic character with his own interests – a fondness for Mozart and Wagner, pleasure in cryptic crossword puzzles, real ales and single malt whisky. Morse’s first name, Endeavour, is revealed on only one occasion, when he explains to a lady friend that his father was obsessed with Captain James Cook, so he was named after HMS Endeavour.

Morse was a brilliant detective, but unlike many classic sleuths, he often struggled with his cases. Curmudgeonly but entertaining, Morse solved murders by deep thinking, often stimulated by ironic circumstances and chance remarks made by his sidekick Lewis, which gave him inspiration late in the day to bring the case to an end.

He was a highly credible detective despite ignoring forensic science and not being able to stand the sight of blood. He had a penchant for drinking while working, and subsisted on quickly downed pints of ale in pubs, usually bought by Lewis, who struggled to keep up.

Morse was all about observation and gave the utmost importance to details. His strategy was simple – observe, deduce and eliminate the impossible, whatever remains, no matter how mad it might seem, must be the truth.

Observance is a great tool for an entrepreneur to notice the detail and trends in a market, then knowing when and where to tap into an opportunity. You need the eye to see what others don’t and utilise it before everyone else does. The traits of an enquiring mind, stimulating exploration and discovery constitute significant activities for entrepreneurs, with their instinct, curiosity and search for solutions to problems.

Like detectives, entrepreneurs search for a hidden truth. Even with a breakthrough for a new product, you will need to understand what will be required to get customers to buy and pay for it. Often there are incorrect assumptions masking the path to success – it’s not the things we don’t know that get us into trouble, it’s the things we think we know that aren’t so.

Before entrepreneurs begin working on their business venture, they need to do some detective work on the market, customers, pricing, marketing etc. Entrepreneurs who do their delving before setting up a new business are more likely to succeed in the long term, rather than launching blindly.

So how can we train our entrepreneurial brains to think like Morse, with his detective behaviours and habits for investigation, deductive scrutiny and problem solving?

Be observant, and keep your mind sharp What makes Morse great is that he notices things that others miss – a key skill of entrepreneurs. Often the solution is right in front of our eyes, but some miss it. Sherlock Holmes once said It is my business to know what other people don’t know. To be valuable in startup business, you have to know what others don’t.

Morse thought useless information in his brain was like having boxes of junk in the attic, it only makes the stuff you need harder to find. Cluttering your mind with peripheral distractions can derail your focus, so keep your mind sharp and orientate simply on the matter in hand.

Remain objective Morse is impassive while on a case, he only looks at what the evidence suggests. He only speculates to create a hypothesis to test assumptions, not make decisions. Whether it’s a tight customer negotiation or a tough staffing decision, emotions can be your enemy in business. Be objective in your dealings and don’t let emotions cloud your judgment.

Always be imaginative Morse thinks outside the box, that is he pieces together seemingly ordinary and unrelated elements of a case into a cohesive story. One of the key requirements as a startup is to constantly innovate and separate your business from the pack, being distinctive requires a constant stream of good ideas and weaving them together to form your own story.

A mediocre detective, is one who fails to imagine new and different possibilities. Morse, on the other hand, has learned to look at data and recombine it in ways that will suggest new possibilities. Is my mind still open? Morse asks. Does this data somehow make me think of new ideas? In business, think of new approaches, think of things that you hadn’t thought of as possibilities and test them out.

Observe the details, pay attention to the basics When Sherlock Holmes famously quips that the solution of a case is elementary, he’s not simply dismissing the detective work as easy. Rather, he’s talking about elements, the essentials of a situation. As a physicist begins with the laws relevant to a problem, a detective begins with the framework, structure and facts of a case before adding in interpretation.

Likewise Morse, he can tell you a person’s entire story and background after the first meeting! He takes the meaning of due diligence to another level using his intuition, lateral thinking and rapidly draws conclusions from the known facts. He is mentally agile, confident in making decisions quickly.

Say it aloud Morse talks to Lewis about everything. The telling helps, it’s ‘thinking outloud’. Nothing helps clarify your thinking more than stating it to another person, it forces reflection. It mandates mindfulness. It forces you to consider each premise on its logical merits, allowing you to slow down your thinking.

Give yourself distance and quiet thinking time When Morse is dealing with a particularly thorny case, he occupies himself with another activity, for example, taking time out to deliberately listen to music. He also drinks, but that’s not a necessity! This is a way for Morse to constructively distract himself from his thinking, to sort through his thoughts, check in and reflect, packing and unpacking in a positively distractive way.

If you’re out there detecting all the time, you need to give yourself a break. It’s not just about getting some rest, the key is to allow your mind to filter the important observations from the inconsequential ones. Solitude gives you the opportunity for ‘quietness of mind’, to simply sit and think in peace and quiet.

Be actively passive when you’re talking to someone When Morse is listening to somebody, he’s not fussing with his iPhone. Morse focuses all of his faculties on the subject of observation and the conversation. He listens, as is his habit, undistracted by any other task. When he meets with someone, his total absorption in their presence is absolute.

Taking the leap into the rollercoaster ride that is entrepreneurship, it’s all too easy to do the easy things, however, if you’re serious about doing your own thing, it’s time to get comfortable being uncomfortable. The real work you should be doing is asking yourself the difficult questions, those that typically mean looking outwards for the answers, and nothing is more important than testing your idea by collecting evidence.

Great entrepreneurship is a magic formula of skills, timing, hard work, and luck.  You have to parse all the facts, just like a detective looks at a broad range of facts – some circumstantial and some deductive – to deduce who committed the crime, as to whether a venture can progress.

Looking at his character, Morse had all the ingredients for being a disaster – he drank too much and was highly irregular in his investigation methods. But what rescued him time and again was his disciplined process and intelligence-lead approach, which allowed him to spot clues where none had seemingly existed.

Like an entrepreneur, he had his idiosyncrasies and own way of doing things. One quote attributed to him captures this entrepreneurial flair underpinning his detective instincts: The secret of a happy life, Lewis, is to know when to stop and then to go that little bit further. I stumble about. That’s what I do. Sometimes I stumble in the right direction.